GREESHMA R PILLAI

1.Project: Process Streamlining

• Objective: Resolve mismatches between ship-to and bill-to parties to enhance process efficiency
• Outcome: Reduced resolution time to less than one working day and cut recurrence rate to 5%
• Skills Used: Process mapping, root cause analysis, stakeholder communication, SAP SD

2.Project: Customer Data Update

• Objective: Standardize and update contact details for 3000 potential customers to improve data accuracy and engagement
• Outcome: Collected VOC data, converted it to CTQ parameters, and successfully conducted a Kaizen workout activity
• Skills Used: Data analysis, VOC analysis, Kaizen methodology, SAP BI

3.Project: Logistics Issue Resolution

• Objective: Tackle challenges within the Logistics department to boost operational efficiency
• Outcome: Implemented root-cause solutions with stakeholders, enhancing overall process efficiency
• Skills Used: Problem-solving, logistics management, stakeholder collaboration, SAP SD

4.Project: Communication Process Mapping

• Objective: Enhance communication between Sales Engineers and customers to ensure SLA compliance
• Outcome: Developed effective process mappings, improving communication and ensuring timely customer interactions
• Skills Used: Process mapping, SLA management, communication strategy, SAP SD

5.Project: Cross-Departmental Coordination

• Objective: Improve project coordination across five departments to streamline workflows and reduce NVA activities
• Outcome: Conducted detailed work analysis, differentiating between VA and NVA activities, and enhancing task efficiency
• Skills Used: Project management, cross-functional coordination, time analysis, SAP BI

6.Project: Process Mapping in Production Department

• Objective: Optimize production processes by mapping over 50 workflows using the BIC tool
• Outcome: Facilitated workshops with cross-functional teams to identify and implement process improvements
• Skills Used: Process mapping, BIC tool, cross-functional collaboration, process optimization

• Launched a vocational training initiative for marginalized youth
• Empowered participants with skills for career success
• Skills: Project management, community outreach, training and development

• Assessed training effectiveness and employee fit
• Proposed scaling strategies for key teams
• Gained practical experience in Customer Interaction Centre operations
• Skills: Analytical thinking, team collaboration, process evaluation

• Promoted Unschool courses and generated leads
• Conducted market research and drove customer acquisition
• Skills: Digital marketing, networking, customer engagement