GREESHMA S
Chirayinkeezhu
Summary
To secure a position with a stable and protable organization, where I can be a member of a team and utilize my business experience to the fullest.
Overview
8
8
years of professional experience
Work History
Senior Associate
GUIDEHOUSE INDIA PRIVATE LIMITED
TECHNOPARK PHASE 3
12.2018 - Current
Senior Associate (Medical Insurance Compiler)
- Analyzed data and created reports for senior management.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
CUSTOMER SERVICE/TEAM LEAD
AGIES LTD
01.2017 - 12.2018
Senior Customer Care Executive ( VODAFONE GROUP VI)
- Enforced compliance with company standards related to safety, security, quality assurance.
- Developed strategies to increase sales volume based on customer feedback analysis.
- Organized team meetings to discuss new initiatives or changes in policies and procedures.
Education
DIPLOMA IN ANIMATION ENGINEERING - Animation And Special Effects
KCSM COLLEGE
TRIVANDRUM01.2018
BUSINESS OUTSOURCING PROJECT (BPO) -
01.2018
SSLC /PLUS TWO -
SREE CHITHIRA PUBLIC SCHOOL TVM
01.2013
Skills
- Data analysis
- Customer relationship management
- Compliance enforcement
- Team leadership
- Time management
- Customer service
- Customer interaction
- Computer skills
- MS office
- Problem-solving
- Client engagement
- Customer service orientation
- Data entry
- Customer relationship management (CRM)
- Sales expertise
Projects
BUSINESS OUTSOURCING PROJECT
Personal Information
AGE:30
Marital status: single
Gender: Female
Nationality: Indian
Date of birth: 08/06/1994
Mobile no: 813-907-2334
Blood group: B+ve
Address: Padanilathu Veedu
Koonthaloor Chirayinkeezhu po 695304
Trivandrum kerala
Languages
English
First Language
Malayalam
Beginner
A1
Timeline
Senior Associate
GUIDEHOUSE INDIA PRIVATE LIMITED
12.2018 - Current
CUSTOMER SERVICE/TEAM LEAD
AGIES LTD
01.2017 - 12.2018
DIPLOMA IN ANIMATION ENGINEERING - Animation And Special Effects
KCSM COLLEGE
BUSINESS OUTSOURCING PROJECT (BPO) -
SSLC /PLUS TWO -
SREE CHITHIRA PUBLIC SCHOOL TVM
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