GREESHMA V
xxxxxxxxx
Summary
Analytical and results-driven Business Analyst with 3 years of experience in the IT industry, skilled in translating business requirements into effective technical solutions. Experienced in requirement gathering, data analysis, process mapping, defect management, and supporting end-to-end testing across system integration and user acceptance phases. Adept at collaborating with cross-functional teams to drive project delivery in fast-paced, agile environments, with a proven track record of delivering high-quality deliverables, ensuring seamless execution, and contributing to continuous process improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst/QA&Integration Support
HCLTech
12.2023 - Current
- Conducted business and requirement analysis, including policy, interface, and data analysis, KYC policy reviews, and detailed data mapping for multiple KYC journeys; contributed to solution design and DIA documentation as part of integration processes.
- Led defect triaging and root cause analysis, identifying, analyzing, and resolving issues efficiently while maintaining minimal impact on project timelines and delivery schedules.
- Owned the end-to-end defect lifecycle, ensuring timely resolution, zero escalations, and consistent stakeholder satisfaction.
- Collaborated with cross-functional squads to gather and translate business needs into technical specifications, ensuring alignment across stakeholders and supporting seamless development and testing.
- Managed Jira artifacts, including creation and refinement of user stories, task breakdowns, and workflow tracking; supported project progress with on-call and weekend contributions during critical delivery windows.
- Performed functional, integration, and performance testing of 40+ test cases with detailed documentation; created and uploaded 20+ new test cases with manual step definitions in Jira.
- Prepared SIT and UAT test data sets with a focus on data integrity and quality standards, ensuring smooth execution across testing cycles.
- Created and maintained well-structured confluence documentations, conducted technical walkthroughs, and contributed to operational efficiency and scalability across teams.
- Delivered high-quality outcomes with strong ownership, effective stakeholder coordination, and strict adherence to SLAs; recognized with a Spot Award for performance excellence and proactive risk mitigation
Programmer Analyst
Cognizant
06.2019 - 12.2020
- Developed Java applications and supported end-to-end application development lifecycle.
- Ensured 24x7 application availability through implementation of structured monitoring frameworks.
- Resolved over 300 client-raised issues within defined turnaround times (TAT), maintaining high customer satisfaction.
- Planned and executed project deployments and regression testing activities; mentored new team members to accelerate onboarding.
- Created and optimized SQL queries in SQL Server to diagnose and resolve data-related issues effectively.
- Troubleshot and debugged software defects, ensuring timely resolution of technical challenges.
- Maintained strong communication channels with business stakeholders to align technical solutions with business needs.
- Prepared various project documentation and reports, including tracking sheets, status reports, consolidated ticket inflow summaries, and dashboards for internal and client use on weekly and monthly cycles.
Education
MBA - Business Analytics & Marketing
Amrita School of Business
01.2023
B.Tech - Computer Science & Engineering
Amrita School of Engineering
01.2019
HSC -
The Adventure Higher Secondary School
01.2015
SSLC -
The Adventure Secondary School
01.2013
Skills
- Programming Languages: PL/SQL, Python, Java, C
- Business Intelligence Tools: Microsoft Power BI, Tableau
- Databases: MySQL, Microsoft SQL Server, DynamoDB
- Cloud & Services: AWS (S3 Bucket, CloudWatch)
- Web Technologies: HTML, CSS
- Project & Collaboration Tools: Jira, Signavio Process Modeller
- Methodologies: Agile, Scrum
Domain Skills
- Business and requirement analysis
- KYC & AML compliance
- Data mapping and solution design
- Policy and risk architecture analysis
- Defect management: root cause analysis, triaging, lifecycle management
- User story creation and task breakdown
- Stakeholder coordination and communication
- Technical documentation and knowledge sharing
Certification
- PL-300: Microsoft Power BI Data Analyst (Skillsoft)
- Certified Business Analysis Professional (CBAP) (Skillsoft)
- SQL Essential Training (LinkedIn)
- Introduction to Data Analytics (Simplilearn)
- Fundamentals of Digital Marketing (Google)
- Signavio Process Modeller Training
Languages
English
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Personal Strenghts
Self-motivated
Leadership ability
Team player
Adaptable
Interpersonal skills
Problem-solving
Attention to detail
Continuous learner
Accomplishments
- Recognized with HCLTech Spot Award for exceptional dedication, prompt delivery, strong requirement understanding, independent task ownership, and consistent, high-impact contributions.
Timeline
Business Analyst/QA&Integration Support
HCLTech
12.2023 - Current
Programmer Analyst
Cognizant
06.2019 - 12.2020
MBA - Business Analytics & Marketing
Amrita School of Business
B.Tech - Computer Science & Engineering
Amrita School of Engineering
HSC -
The Adventure Higher Secondary School
SSLC -
The Adventure Secondary School
Similar Profiles
Vinit BarhateVinit Barhate
Senior Software Engineer at HCLTechSenior Software Engineer at HCLTech
Gabriela Del CidGabriela Del Cid
Transformation Director at HCLTechTransformation Director at HCLTech
DINSHITH DDINSHITH D
Senior FPGA Engineer at HCLTechSenior FPGA Engineer at HCLTech
Akshitha GollapiinniAkshitha Gollapiinni
Senior Specialist at HCLTechSenior Specialist at HCLTech
Seth CrootSeth Croot
Business Systems Support - Integration Analyst at Cotton OnBusiness Systems Support - Integration Analyst at Cotton On