GREESHMIKA V

Dell EMC ECS Technical Support Engineer

January 2024 – Present

As a Technical Support Engineer, I ensure enterprise storage environments—both on-premises and hybrid cloud—operate securely, reliably, and efficiently

• End-to-End ECS Management: I oversee Dell EMC ECS deployments across hybrid and on-prem setups, ensuring everything from configuration to uptime is handled with precision.
• 24/7 Monitoring & Troubleshooting: Using tools like Lightning and the ECS GUI, I keep a constant eye on system health. When issues arise, I dive in with PuTTY and CLI to troubleshoot and resolve them fast.
• Hands-On Hardware Support: I’ve replaced everything from SSDs and disks to PSUs and DIMMs, and I’ve recovered remote nodes to restore functionality without delay.
• Security-First Approach: I implement encryption at rest, secure replication, and strict access controls to protect sensitive data and meet compliance standards.
• Client-Facing Communication: I work directly with major clients—including JPMorgan Chase, Barclays, Mastercard, Infosys, SAP, and more—to provide incident updates, coordinate downtime, and ensure transparency.
• Lifecycle & Version Management: I lead upgrades for service consoles and xDoctor tools, keeping systems current and optimized.
• Performance & Capacity Tuning: I analyze usage trends and alert thresholds to fine-tune performance and plan for future capacity needs.
• Proactive Uptime Strategy: My approach combines diagnostics, remote support, and early intervention to maintain high availability and prevent disruptions.
• Documentation & Knowledge Sharing: I create clear, actionable technical documentation and contribute to internal knowledge bases to support team learning.
• Scaling Infrastructure: I assist with system expansions, node additions, and rebalancing operations to help clients grow without compromising performance.

Technical Engineer

Client: International Monetary Fund (IMF)
November 2021 – July 2023

As a Technical Engineer supporting IMF, I played a key role in managing and optimizing SDLC tools, ensuring smooth testing workflows and secure access across platforms.

• Primary SME for ALM & UFT: Served as the go-to resource for Application Lifecycle Management (ALM) and Unified Functional Testing (UFT), supporting test execution, script recording, and tool administration.
• Azure DevOps Support: Managed user access, created and deleted projects, and worked with Azure Boards to track and organize work items.
• Test Case Management: Imported/exported test cases and performed manual testing using ALM; supported automation efforts with intermediate UFT scripting knowledge.
• Tool Administration: Handled creation, deletion, and modification of projects and domains in ALM; managed user roles and access privileges.
• Customization & Configuration: Set up automated email notifications, defect tracking workflows, and performed tool upgrades to the latest versions.
• Blueprint Artifact Handling: Exported and managed Blueprint artifacts for documentation and compliance.
• ServiceNow Integration: Familiar with SDLC-related ServiceNow tickets and tasks; remediated vulnerabilities and generated reports from SNOW data.
• Reporting & Documentation: Prepared Daily Status Reports (DSR) and Weekly Status Reports (WSR) for team visibility and stakeholder communication.
• Broad Tool Familiarity: Possess foundational knowledge across all major SDLC tools, enabling flexible support and cross-functional collaboration.