Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Greeta Paulin

Greeta Paulin

Corporate Relations
Chennai

Summary

Results-driven professional with 9.5 years of experience in B2C/B2B client relationship management. Seeking a Corporate relationship management position in an organization where my extensive knowledge, proven abilities, and track record of success can be leveraged to contribute to the organization's growth and success. Committed to delivering exceptional customer service and building long-lasting partnerships to drive mutual success and organizational excellence.

Overview

12
12
years of professional experience

Work History

Corporate Relations Manager

Skill-Lync
Chennai
09.2019 - Current
  • Establish and nurture B2B connections to drive business growth and foster strategic partnerships.
  • Proactively network and engage with key industry leaders, including top-level executives, to explore collaboration opportunities.
  • Facilitate successful placements for students by coordinating with companies and understanding their hiring needs.
  • Efficiently manage and organize B2B client data, ensuring accurate and up-to-date information for effective relationship management.
  • Forge and maintain industry partnerships, expanding the company's reach and enhancing its reputation.
  • Oversee a team of employees, implementing programs and strategies to boost productivity and optimize facility output.
  • Foster open communication channels with leadership, providing regular updates on business development initiatives and progress.
  • Serve as a liaison between project stakeholders and internal departments, ensuring seamless collaboration and timely execution.
  • Contribute to building and maintaining the corporate image, brand, and identity through strategic initiatives and effective communication.

Customer Relationship Manager

Vakilsearch Legal Solutions
Chennai
12.2013 - 09.2017
  • Provided comprehensive assistance for documentations, ensuring accuracy and compliance with legal requirements.
  • Enforced customer service standards, promptly resolving customer problems to maintain high-quality service delivery.
  • Efficiently collected and managed relevant documents for smooth processing and documentation workflow.
  • Demonstrated in-depth knowledge of the companies act and rules governing the registration process, effectively guiding clients through the registration procedures.
  • Handled escalations from customers, addressing their concerns and providing satisfactory resolutions.
  • Conducted process training for new hires, ensuring their familiarity with procedures and enhancing their productivity.
  • Spearheaded the recruitment and selection process, identifying and hiring qualified candidates to fill open positions.
  • Employed strategic and tactical approaches, motivational coaching, and training initiatives to enhance team member performance.
  • Developed training modules and documentation to facilitate staff training, ensuring consistent knowledge transfer and skill development.

Process Associate / TeamLead

INSO, CGS
Chennai
08.2011 - 11.2013
  • Demonstrated a professional and relationship-focused approach when addressing advanced issues, ensuring customer satisfaction and maintaining strong client relationships.
  • Verified documents and conducted data analysis to provide accurate and timely responses to client queries regarding orders.
  • Successfully managed clients from the US, Canada, and Australia, catering to their specific needs and fostering positive business relationships.
  • Proactively engaged in upselling and cross-selling activities, effectively maximizing revenue generation opportunities.
  • Handled email and chat support, promptly addressing customer inquiries and providing comprehensive assistance.
  • Effectively managed escalations, resolving customer issues and ensuring their concerns were addressed to their satisfaction.

Education

Diploma - Information Technology

Royal Education Institute (MS university)
GPA: 81

12th std -

Seventhday
GPA: 71

10th std -

Christ King Girls Hr.Sec School
GPA: 69

Skills

    Key account management

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Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with new clients and maintained the consistency.
  • Recognized as Most Valuable Employee of the Year 2021 and Top Performer in 2022 for outstanding performance an contributions.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from Senior Associate to Team Lead in less than 12-months and now promoted to Corporate Relations Manager.

Timeline

Corporate Relations Manager - Skill-Lync
09.2019 - Current
Customer Relationship Manager - Vakilsearch Legal Solutions
12.2013 - 09.2017
Process Associate / TeamLead - INSO, CGS
08.2011 - 11.2013
Royal Education Institute (MS university) - Diploma, Information Technology
Seventhday - 12th std,
Christ King Girls Hr.Sec School - 10th std,

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Greeta PaulinCorporate Relations