Greg Holt
Jeffersonville
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
FTC Supervisor
United Parcel Service, UPS
01.2015 - Current
- Wing C Tug Dispatch, Wing B & C Outbound Posi and Shift, Wing B Inbound Feeder
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized resource utilization by reallocating staff as needed based on workload fluctuations or changing priorities within the business unit.
- Enforced safety policies and procedures to decrease potential employee injuries.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Reduced workplace accidents through the implementation of safety policies, procedures, and training programs.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
Customer Service Specialist
Meijer Inc.
06.2003 - 11.2017
- Cashier, Service Desk, Service Coordinator, Service Team Leader, Cash Office Bookkeeper
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Thomas Edison State University
Trenton, NJHigh School Diploma -
Bullitt Central High School
Shepherdsville, KY06.2003
Skills
- Technical Knowledge
- Delegation Capabilities
- Employee Coaching
- Problem-Solving Skills
- Time Management
- Relationship Building and Management
- Training and Mentoring
- Goals and Performance
- Customer Service
- Administrative Skills
Commitees / Community Service
CHSP Member March 2016-November 2017
CERC Member April 2016-November 2017
New Hire Mentor Champion June 2016-November 2017
Timeline
FTC Supervisor
United Parcel Service, UPS
01.2015 - Current
Customer Service Specialist
Meijer Inc.
06.2003 - 11.2017
Thomas Edison State University
High School Diploma -
Bullitt Central High School
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