GRESHMA M
ABM
Palakkad
Summary
Developed skills in leadership, team management, and strategic planning within fast-paced business environment. Demonstrates ability to streamline operations and enhance productivity, ready to transition into new field. Aiming to leverage expertise in operational efficiency and customer engagement for impactful contributions in different industry.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Area Branch Manager
AVODHA EDU TECH
08.2020 - 09.2024
- Developed a high-performing team through recruitment, training, and performance evaluations.
- Implemented new technologies for increased productivity in branch operations.
- Managed daily operations for improved branch performance and profitability.
- Consulted customers to boost product sales and services.
Trainer
Quess Corp
05.2018 - 06.2020
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Assessed student progress through regular evaluations, effectively identifying areas for improvement and adjusting teaching methods accordingly.
- Participated in professional development workshops on a regular basis, staying updated on best practices in English language training and incorporating new techniques into teaching methods effectively.
Guest Relation Executive
MALABAR GOLD & DIAMONDS
09.2014 - 09.2017
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed and improved customer service functions for reception and lounge areas.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Security Assistant
JETAIRWAYS
02.2014 - 08.2014
- Improved facility security by conducting regular patrols around premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Education
GRADUATION -
07.2010 - 03.2013
PLUS TWO -
06.2008 - 03.2010
SSLC -
06.2002 - 03.2008
ADVANCED DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT -
06.2013 - 02.2014
Skills
Operations management
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Area Branch Manager - AVODHA EDU TECH
08.2020 - 09.2024
Trainer - Quess Corp
05.2018 - 06.2020
Guest Relation Executive - MALABAR GOLD & DIAMONDS
09.2014 - 09.2017
Security Assistant - JETAIRWAYS
02.2014 - 08.2014
ALLIED AVIATION ACAMEDY - ADVANCED DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT,
06.2013 - 02.2014
GOVT.VICTORIA COLLEGE Palakkad - GRADUATION,
07.2010 - 03.2013
GVHSS Malampuzha - PLUS TWO,
06.2008 - 03.2010
GMMGHSS Palakkad - SSLC,
06.2002 - 03.2008
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