Hi, I’m
GRESHMA M
ABM
Palakkad
Summary
Developed skills in leadership, team management, and strategic planning within fast-paced business environment. Demonstrates ability to streamline operations and enhance productivity, ready to transition into new field. Aiming to leverage expertise in operational efficiency and customer engagement for impactful contributions in different industry.
Overview
11
years of professional experience
11
years of post-secondary education
4
Languages
Work History
AVODHA EDU TECH
Area Branch Manager
08.2020 - 09.2024
Job overview
- Developed a high-performing team through recruitment, training, and performance evaluations.
- Implemented new technologies for increased productivity in branch operations.
- Managed daily operations for improved branch performance and profitability.
- Consulted customers to boost product sales and services.
Quess Corp
Trainer
05.2018 - 06.2020
Job overview
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Assessed student progress through regular evaluations, effectively identifying areas for improvement and adjusting teaching methods accordingly.
- Participated in professional development workshops on a regular basis, staying updated on best practices in English language training and incorporating new techniques into teaching methods effectively.
MALABAR GOLD & DIAMONDS
Guest Relation Executive
09.2014 - 09.2017
Job overview
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed and improved customer service functions for reception and lounge areas.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
JETAIRWAYS
Security Assistant
02.2014 - 08.2014
Job overview
- Improved facility security by conducting regular patrols around premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Education
GOVT.VICTORIA COLLEGE PalakkadPalakkad
GRADUATION
07.2010 - 03.2013
GVHSS MalampuzhaMalampuzha
PLUS TWO
06.2008 - 03.2010
GMMGHSS PalakkadPalakkad
SSLC
06.2002 - 03.2008
ALLIED AVIATION ACAMEDYTirur
ADVANCED DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT
06.2013 - 02.2014
Skills
Operations management
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Area Branch Manager
AVODHA EDU TECH
08.2020 - 09.2024
Trainer
Quess Corp
05.2018 - 06.2020
Guest Relation Executive
MALABAR GOLD & DIAMONDS
09.2014 - 09.2017
Security Assistant
JETAIRWAYS
02.2014 - 08.2014
ALLIED AVIATION ACAMEDY
ADVANCED DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL MANAGEMENT
06.2013 - 02.2014
GOVT.VICTORIA COLLEGE Palakkad
GRADUATION
07.2010 - 03.2013
GVHSS Malampuzha
PLUS TWO
06.2008 - 03.2010
GMMGHSS Palakkad
SSLC
06.2002 - 03.2008
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