Gretchen Berry
South Bend
Summary
Office Manager with expertise in customer service and office operations. Proficient in Microsoft Excel and Word for efficient document management. Manages owner payments and correspondence, ensuring prompt resolution of issues. Effectively delegates maintenance requests to appropriate personnel.
Overview
11
11
years of professional experience
Work History
Office Manager
Topsfield Condominiums
South Bend
01.2020 - Current
- Handle all correspondence from condominium owners and renters regarding payments and repairs by email and phone.
- Coordinate with realtors and title companies to secure closing documents for unit sales.
- Resolve maintenance requests while managing tenant communications effectively.
- Organise filing systems to maintain accurate resident records.
- Track invoices and payments to ensure precise accounts receivable and payable.
- Monitor client payments, contacting clients promptly about past due amounts.
Director of Sales
Staybridge Suites
01.2017 - 01.2020
- Managed and trained guest service representatives to improve customer satisfaction and drive new business.
- Responded promptly to incoming leads, scheduling meetings, and negotiating contracts for short- and long-term stays.
- Coordinated meeting space, food, and beverage arrangements while maintaining timely client communication.
- Developed sales strategies to enhance occupancy rates and increase revenue across hotel properties.
- Established strong relationships with corporate clients, fostering repeat business through personalized service.
- Implemented CRM systems to optimize lead tracking and streamline sales processes.
Director of Sales
Candlewood Suites
Elkhart
01.2015 - 01.2017
- Trained guest service representatives on customer satisfaction to enhance business retention and attraction.
- Responded promptly to incoming leads, securing both short-term and long-term business opportunities.
- Drafted proposals and contracts to secure ongoing business, meeting or exceeding monthly and yearly targets.
- Maintained spreadsheets tracking proposal values, aligning with owners' financial goals.
- Organized hard copy files for all signed contracts and company leads to ensure easy access.
Skills
- Microsoft Excel
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Database administration
- Mail handling
- Data entry
Timeline
Office Manager
Topsfield Condominiums
01.2020 - Current
Director of Sales
Staybridge Suites
01.2017 - 01.2020
Director of Sales
Candlewood Suites
01.2015 - 01.2017