Grigary Roy
Thrissur
Summary
To seek a global career as an IT Consultant by keeping abreast with the latest technical advancement in the field of IT, this will enable me to offer the best of my professional ability and to derive job satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
DigitalOcean
04.2022 - Current
- Spearheaded the management of over 1,000 Windows 10 devices, including Azure Virtual Desktop (AVD) host pools, utilizing Intune Console for efficient device administration
- Led the migration of Windows devices from VMware Workspace One to Microsoft Endpoint Manager, significantly enhancing device management capabilities
- Created and managed Azure Virtual Desktop Instances, optimizing virtual environments for improved performance and scalability
- Administered and managed Google and Slack workspaces, ensuring seamless communication and collaboration across platforms
- Directed the integration and migration of applications into Okta, streamlining user authentication and access management
- Led Windows device and applications patching via Intune, ensuring systems were up-to-date and secure
- Implemented Windows Autopilot for pre-provisioned deployment, modernizing the management of Windows 10 and Windows 11 devices
- Developed custom PowerShell scripts for tailored actions via Intune, enhancing automation and efficiency in device management
- Enhanced endpoint security by integrating Windows Defender as a secondary EDR tool, improving the security and credibility of devices
- Utilized Jira for documenting and managing problems, work requests, and solutions, creating comprehensive weekly and monthly reports for stakeholders
IT Support Specialist
Macom Technology Solutions
09.2020 - 04.2022
- Managed Identities in Microsoft Azure
- Managed new hire account creation, user terminations, privileges and all user account modifications
- Office 365 administration
- Configured multi factor authentications for user accounts
- Performed software installations and upgrades
- Performed daily system monitoring of client systems using sys track
- RingCentral Administration
- Escalate complex problem to appropriate support specialists
- Route problems to internal 3rd level IT support staff
- Used SNOW to document and manage problems and work requests and their respective solutions and circumvention's
- Prepare relevant documentation such as known as errors, solutions, major incident reports that will help in continuous environment
IT Operations Support Analyst
Zellis
05.2019 - 09.2020
- Performed cross platform audits of active directory objects and user permissions
- Performed system maintenance duties such as system backups and file restoration
- Configured group policy objects to create a secure windows infrastructure
- Managed and created Active Directory accounts, network shares, and printing services
- Configured, troubleshoot, and maintained Windows 2008 and 2012 Servers
- Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management
- Install various software and hardware components
- Office365 Administration
- Created virtual machines for test environment using VMware
- Properly document support inquiries into the CRM System
- Prepare relevant documentation such as known as errors, solutions, major incident reports that will help in continuous environment
Support Engineer
Logics Technologies
03.2018 - 04.2019
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Email Account and User Account Administration
- The support and administration of firewall environments in line with IT security policy
- Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Follow up with the Escalations.
- Office365 Administration
- Created virtual machines for test environment using VMware
- Properly document support inquiries into the CRM System
- Prepare relevant documentation such as known as errors, solutions, major incident reports that will help in continuous environment
- Troubleshoot Desktop machines using remote technologies
- Advanced Diagnostic Repairing of machines through remotely
- Troubleshooting user applications and Microsoft products
- Administration & Troubleshooting of 2012 Server and Windows 8.1 Client machines
System Engineer
Future Supply Chain Solutions
02.2017 - 10.2017
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Returns defective equipment/parts to maintenance inventory, documents customer repairs
- Maintains and restocks assigned parts inventory to insure proper spare parts levels
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
- Email Account and User Account Administration
- The support and administration of firewall environments in line with IT security policy
- Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Follow up with the Escalations
- Troubleshoot Desktop machines using remote technologies
- Advanced Diagnostic Repairing of machines through remotely
- Troubleshooting user applications and Microsoft products
- Administration & Troubleshooting of 2012 Server and Windows 8.1 Client machines
- Responsible for troubleshooting internet issues
- Troubleshooted wannacry/double pulsar issue
Education
B-Tech - Computer Science & Engineering
Vidya Academy Of Science And Technology
Thrissur06.2016
Skills
- Microsoft Azure
- Microsoft Endpoint Manager
- OKTA
- Azure VDI
- Windows Defender XDR
- Google Workspace
- Sentinel One
- Endpoint Security
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Workspace One
- Project Management
- Office 365
- SNOW
- JIRA
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Workflows: Foundation for Intermediated Flowgrammers
- Microsoft Certified Solution Associate (MCSA)
- Microsoft Certified Professional (MCP)
- Microsoft Azure fundamentals (AZ-900)
Timeline
Senior IT Specialist
DigitalOcean
04.2022 - Current
IT Support Specialist
Macom Technology Solutions
09.2020 - 04.2022
IT Operations Support Analyst
Zellis
05.2019 - 09.2020
Support Engineer
Logics Technologies
03.2018 - 04.2019
System Engineer
Future Supply Chain Solutions
02.2017 - 10.2017
B-Tech - Computer Science & Engineering
Vidya Academy Of Science And Technology
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