Grishma Saxena
Customer Care Specialist
New Delhi
Summary
Experienced Customer Care Specialist brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
Senior Customer Care Specialist
Urban Company
New Delhi
03.2020 - 02.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Managed supplier deliveries around client needs to increase client retention.
- Assisted call-in customers with questions and orders.
Customer Service Specialist
IO Digital LLP
New Delhi
08.2018 - 11.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
CBSE
Bareilly 05.2001 -
Senior High School -
CBSE
Bareilly 05.2001 -
Bachelor of Technology - Electrical Engineering
G.B. Pant University Of Agriculture And Technology
Pantnagar 05.2001 -
Skills
First Call resolution
Timeline
Senior Customer Care Specialist
Urban Company
03.2020 - 02.2022
Customer Service Specialist
IO Digital LLP
08.2018 - 11.2019
High School Diploma -
CBSE
05.2001 -
Senior High School -
CBSE
05.2001 -
Bachelor of Technology - Electrical Engineering
G.B. Pant University Of Agriculture And Technology
05.2001 -
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