Grusha Taunk

Dynamic and results-driven professional with 5+ years of experience across Customer Support, Business Support, Workforce Management, and B2B Account Management within the banking and financial operations domain. Proven ability to manage end-to-end client relationships, optimize operational workflows, and deliver high-quality service in fast-paced environments. Strong background in analyzing workforce performance, forecasting volumes, enhancing process efficiency, and resolving complex customer or business issues with precision. Adept at collaborating with cross-functional teams, supporting large and small business clients, and driving operational excellence through data-driven decision-making. Recognized for exceptional communication skills, customer-centric approach, and a consistent track record of exceeding performance and service-level goals.