Overview
Work History
Education
Skills
Major Projects & Processes
Accomplishments
Technologies Skills
Disclaimer
Timeline
Generic

G SAI VENKATESH

Bengaluru

Overview

8
8
years of professional experience

Work History

Desktop Technician (L3)

Mouser Electronics Inc.
05.2023 - Current
  • Led a team of IT support technicians for L1 and L2, providing guidance, training, and mentorship to ensure high-quality support services.
  • Managed the resolution of escalated technical issues, ensuring timely and effective solutions to minimize downtime and optimize productivity.
  • Assisted in the development and implementation of IT policies and procedures to enhance security and compliance.
  • Collaborated with other departments to identify and address IT-related challenges, contributing to overall business objectives.
  • Maintained an up-to-date inventory of hardware and software assets, ensuring proper allocation and utilization across the organization.
  • Participated in the planning and execution of IT projects, including system upgrades and migrations, to support business needs.

Engineer - IT Services

Verint Systems India Pvt Ltd.
06.2022 - Current
  • Configuring, deploying, and managing Intune for organization
  • Mobile Device Management: Proficient in configuring mobile device management policies, deploying apps, and providing access control and Support around 3000+ devices
  • Proven experience on Windows Autopilot management
  • Intune Migration from SCCM to Intune
  • Specialization on Mobile Device management, Mobile Application Management, iOS management, Android Enterprise
  • Provided enterprise mobility support for my current company
  • Expert in deploying endpoint security policies, monitoring security threats, and conducting security audits
  • Adept at managing relationships with stakeholders and ensuring they are kept informed of progress
  • Experienced in resolving conflicts and communicating changes in project scope.

Desktop Technician (L2)

Mouser Electronics Inc.
12.2017 - 06.2022
  • Addressing and resolving complicated incidents and requests; logs all incidents and requests; engage with other service desk resources and/or appropriate service resources to resolve Deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
  • Enhancing the end-to-end customer experience and providing a single point-of-contact for the customer
  • Analyzing and resolving incidents and requests regarding use of application software or hardware
  • Logging and tracking incidents and requests from identification through resolution
  • Adhere to various SOPs for different applications to manage functional escalation, follow up with customer to confirm resolution and work with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete
  • Documents resolutions and updates self-help and staff knowledge bases

Client Tech Support Associate (L1)

NTTDATA Info Processing services Pvt Ltd (Formerly Dell Services)
05.2016 - 12.2017
  • Worked as a part of the Global Team for a 1.8 Year, installed software, configured and tested
  • Customer PC's, analyzed functionality of peripheral appendages
  • Provided valuable technical support for up to 1000+ end-users for hardware and software issues by consulting with customers via phone, email, system and in person
  • Provide stats for the weekly Service Desk report on call trends
  • Diagnosed and resolved operating system, hardware and software program problems to root causes
  • Recommended configuration changes and system additions that optimized performance.

Education

SSLC (10th Grade) in 2010, Karnataka Board

Diploma in Computer Science and Engineering -

Bangalore, India Board of Technical Education
05.2013

Skills

  • Operating System - Windows, Mac OS
  • Applications Troubleshooting- VMware VSphere, Microsoft Intune, Active Directory, MS Azure, MS Team, MS Intune, Mobile Iron, O365, Director, Citrix, VDI’s, VPN (Cisco, Global Protect, Pulse Secure), Zoom, Outlook, OKTA, Slack, G-Suite and OneDrive,
  • Remoting Tools – Team Viewer, LogMeIn 123, Bomgar and Live Person Engage,
  • Ticketing Tools – Service Now, Freshservice and Cherwell

Major Projects & Processes

  • Creating the VM's in VMware VSphere, and Azure Virtual Desktops
  • Migrating the Mobiles devices from Mobile Iron to Microsoft Intune up to 400+ devices (Good Hands-on MDM Management, Including Configuration and Troubleshoot).
  • Migration From SCCM to Intune.
  • Adding the team viewer feature to all MDM devices.
  • Deploying the O365 and OneDrive Data migration.
  • AD lockout Analysis.

Accomplishments

  • Received On spot award for Client appreciation in (Dell International Services).
  • Got twice Excellence Award in (Mouser Electronics).

Technologies Skills

  • Operating System - Windows, Mac OS.
  • Applications Troubleshooting- VMware VSphere, Microsoft Intune, Active Directory, MS Azure, MS Team, MS Intune, Mobile Iron, O365, Director, Citrix, VDI's, VPN (Cisco, Global Protect, Pulse Secure), Zoom, Outlook, OKTA, Slack, G-Suite and OneDrive
  • Remoting Tools - Team Viewer, LogMeIn 123, Bomgar and Live Person Engage
  • Ticketing Tools - Service Now and Cherwell.

Disclaimer

I hereby declare that the information provided above is correct to the best of my knowledge and belief.

Timeline

Desktop Technician (L3)

Mouser Electronics Inc.
05.2023 - Current

Engineer - IT Services

Verint Systems India Pvt Ltd.
06.2022 - Current

Desktop Technician (L2)

Mouser Electronics Inc.
12.2017 - 06.2022

Client Tech Support Associate (L1)

NTTDATA Info Processing services Pvt Ltd (Formerly Dell Services)
05.2016 - 12.2017

SSLC (10th Grade) in 2010, Karnataka Board

Diploma in Computer Science and Engineering -

Bangalore, India Board of Technical Education

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