Excel
G S Wrushya Shrungha
Tech and Operations
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Tech Head (R&D) and AGM Operations
MecwinTechnology India Pvt Ltd
07.2023 - 02.2025
- Resolved problems, improved operations and provided exceptional service.
- Built New Software to resolve the problems
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Growth and Operations Head
S S Ventures
06.2021 - 02.2023
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Directed market expansions to propel business forward, meet changing customer needs.
- Defined company roles and responsibilities to establish and enhance processes.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
Founder
Biriyaninan Cafe
02.2021 - 06.2021
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared annual budgets with controls to prevent overages.
- Directed market expansions to propel business forward, meet changing customer needs.
- Defined company roles and responsibilities to establish and enhance processes.
Growth Hacker
Freshmenu (Foodvista Pvt Ltd)
07.2019 - 12.2020
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Identified appropriate marketing channels and target customers for campaigns.
- Tracked key metrics and developed spreadsheets and data models.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Utilized specialized software to capture and process data.
- Tracked key performance indicators to measure success of campaigns.
Catalog and Affiliate Marketing
Freshmenu (Foodvista Pvt Ltd)
07.2018 - 05.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Customer Service Manager
Freshmenu (Foodvista Pvt Ltd)
11.2017 - 06.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Customer Service Supervisor
Freshmenu (Foodvista Pvt Ltd)
06.2015 - 10.2017
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
No Degree - Diploma in Computers
K.I.E.T Polytechnic
Bengaluru 04.2001 -
Skills
Operations understanding
Strategic planning
Staff Management
Campaign development
Database Management
Pricing structures
Market Analysis
Employee training
Budgeting
Customer demographics
Software
Tableau
Gym and Singing
To me, Gym is very hobby that I usually do in my leisure time. There are various advantages of gym cycling. It can make us feel happier help to increase our energy levels. It Can Help With Moderation and Sleep Quality. It Can Help our Brain Health and Memory. That’s the reason, it is my favorite hobby.
When it comes to Singing, When I was a child my parents and teacher helped with my singing to make the best one. I always receive first prize in my school competition and other singing competitions. The habit of singing makes us stress-free people
Timeline
Tech Head (R&D) and AGM Operations
MecwinTechnology India Pvt Ltd
07.2023 - 02.2025
Growth and Operations Head
S S Ventures
06.2021 - 02.2023
Founder
Biriyaninan Cafe
02.2021 - 06.2021
Growth Hacker
Freshmenu (Foodvista Pvt Ltd)
07.2019 - 12.2020
Catalog and Affiliate Marketing
Freshmenu (Foodvista Pvt Ltd)
07.2018 - 05.2019
Customer Service Manager
Freshmenu (Foodvista Pvt Ltd)
11.2017 - 06.2018
Customer Service Supervisor
Freshmenu (Foodvista Pvt Ltd)
06.2015 - 10.2017
No Degree - Diploma in Computers
K.I.E.T Polytechnic
04.2001 -
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