G. Theresa Joan Sheryl

Currently working as a Sales Executive in Allied Aviation for online 3U and MH.

Offline products: RJ, M6, TP, 3X, N0, VI.

Meeting with agents on a regular basis and securing the business.

Achieved targets.

Introduced new customers.

maintaining regular shipments.

Doing follow-ups for every shipment secured.

Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Researched sales opportunities and possible leads to exceed sales goals and increase profits.

• Experienced as a Senior executive customer service for Taylor logistics (SF Airlines, Silkway west airlines and Afcom airlines.)
• Handling CSRs on Fortnight basis.
• Collecting and giving proper data of all the payments collected and maintain the proper records on them.

Experienced as a Sales Executive for MAA and BLR in Kuber Express GSA for Air New Zealand and Hawaiian Air.

Handling CSRs on a fortnightly basis.

Collecting and giving proper data on all the payments collected, and maintaining the proper records on them.

Proving rates and securing the business.

Meeting agents on a regular basis.

Coordinating with 1st Carrier Airlines for interline agreements and SPA rates.

Maintained digital and hard-copy AWB for records.

Working in software called an ERP tool for booking and accounting purposes.

• Conferred with customers about concerns with products or services to resolve problems and sales at TOTAL TRANSPORTATION PRIVATE LIMITED (GSA FOR SPICEJET)
• Working for MAA,BLR,HYD,COK,IXM stations and taking care of bookings and space allocations.
• Handling and issuing stocks for all the stations and maintaining records.
• Maintaining KYC for all the stations.
• Handling CSRs for the all the stations on Fortnight basis.
• Collecting and giving proper data of all the payments collected and maintain the proper records on them.
• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.

• Conferred with customers about concerns with products or services to resolve problems and sales at INTERGLOBE AIR TRANSPORT LIMITED (GSA FOR TURKISH AIRLINES)
• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Received payment information from customers and implemented it carefully into system to alleviate errors.
• Doing Bookings and confirmation of the cargo accepted.
• Dealing with rates given to the customer.
• Issuing DO and maintained collections for imports.
• Solving issues on import and doing amendment process for short land and excess land goods.
• Co-ordinating with Air India for all carting’s and amendments processes.

• Conferred with customers about concerns with products or services to resolve problems and sales at M&C AVIATION INDIA PVT LTD.
• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Received payment information from customers and implemented it carefully into system to alleviate errors.
• Doing Bookings and confirmation of the cargo accepted.
• Dealing with rates given to the customer.
• Marinating records of the shipment on flown basis.
• Preparing Cargo sales report, Collecting CSR payments on FN basis.
• Handling Petty cash, Attendance and daily reports.
• Maintained detailed digital and hard-copy records of room statuses.

• Worked as F & A ops for (bank of Ireland)Dell BPO service/NTT DATA.
• Maintaining KYC and checking whether the customer falls on the PEP (politically exposed person).
• Dealing with the customers from restricted countries.