Krithi Thirunavukkarasu

• Work closely with the SM/PM, operations lead and stakeholders to ensure all new services are fit for purpose and key service deliverables are in place before service go-live.
• Be the point of contact for Services throughout the duration of the transition of new services and changes to existing Services Ensures that all service transition-planning projects meet objectives and helps in handing over the deliverables to service operations team.
• Ensures handover for service execution and operational readiness validation has been successful Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition phase.
• Knowledge on Service design Framework .
• Work with stakeholders to ensure transition risks are identified, documented, understood and mitigated.
• ·Responsible for the Infra onboarding/offboarding(SIAM) - SAC Process for Infra and also responsible for decommissioning the servers.

• Served as the people manager for a team of 6 individuals, providing direction for daily activities, facilitating performance improvement efforts, and supporting the achievement of goals specified in each employee's development plan.
• Problem Manager for the team
• Responsible for overseeing and successfully completing all delivery responsibilities across three Applications in ELN, including 2 PERKIN ELMER ELN systems and 1 Biovia ELN system.
• Took charge of the upgrade project, transitioning from Symyx Notebook 6.8 to Biovia 2020 and introducing Agile practices to the team.
• Accountability for Risk Management, Exceptions

Notable works:

• Lead the upgrade project from Symyx Notebook 6.8 to Biovia 2020 - Experience in working on Foundation Hub, Pipeline pilot, Biovia Admin console
• Act as a project Manager for the Tech debt Project for Perkin Elmer ELN which includes project planning till execution (upgrade involves infra and Application from ENotebook 17.1 to 20.1)
• Scrum Master for ELN which Includes Backlog Grooming , sprint Planning , Retrospective etc.
• Good knowledge on Scrum artifacts (user stories, backlog refinement,definition of done)
• Good knowledge on both traditional project management also DevOps ways of working
• Hands on experience on jira kanban board, Agile board

• Leading the team of 6 Members - Responsible for Vendor engagement with Biovia and Perkin ELMER - Responsible for the Gemba Walkthroughs for the Team - Lead for Upgrade project for Enotebook 12.9.
• Change Champion For the team to review the change according to GXP standards - Responsible for System testing
• UAT and coordinated with all stakeholders and completed the project on Time - Worked and helped the team to provide L0/PPS
• Notable Works: - Worked on Upgrade project for the Perkin ELMER ELN from ENotebook 12.9 to 13 .99 and further to 17.1 version - The Upgrade Involves upgrading both Application and Infrastruture according to standards.
• Good Knowledge on Enotebook 17.1 Configurations , Experience on Interfaces with other system like Compound Management System , Sample Registration System etc - Experience in working on ELN Vault admin console , Workflow designer ,interface module with ELN (eg; LIMS, Openlab, Balance , Atlas) - Experience with SSL Certificate renewal on Biovia ELN
• Implemented a PPS project in order to increase the performance for the application

• Responsible for getting KT from cognizant team for Medimmune ELN and Pharmdev ELN (Biovia ELN)
• Responsible for setting up the ELN team and groomed the ELN team to take the BAU
• Have worked on Accelrys Symyxnotebook 6.8 and interfaces like ECM, EMPOWER
• Maintained good collaboration with other systems inorder to interface with ELN and supported during the upgrade of their systems
• Worked on transitioning 2 applications from Vendor Perkin Elmer -ENotebook 12.9(Bioeln, Medchem ELN)

Notable Works:

• Setting up DR systems For ELN (Accelrys Symyx Notebook 6.8) Which includes coordination with other Infra teams /Architects etc
• Successful execution of DR For a GXP system and implemented in Zerto technology
• Grooming the Team on ELN
• Good knowledge on GXP process and supporting GXP application.
• Responsible for AZ Medi Integration project to remediate users from Medimmune domain to Az domain and access to Biovia ELN 6.8
• Responsible for the transition of Perkin ELMER ELN – ENotebook 12.9

As the Track Lead, I have done the following:

• Customization of Maximo according to Customer needs
• Good knowledge in Maximo modules , Workflow Designer, Interfaces(TIBCO)
• Application maintenance and performing Admin activity
• Customization Of reports in Maximo (BIRT,SQR,Crystal Reports)
• Able to perform Back end queries

Notable works:

• Handled many application service disruptions and fixed it immediately by providing work around and identified permanent fix
• Handled the problem management by analyzing the root cause of the issue and the corresponding corrective and preventive action for the issue
• Ensured smooth transition of work between On-site & Offshore teams & assured that the team addressed all relevant issues within the specifications and timing standards
• Presenting Problem Incidents (PBI), Change Request (CRQ), Daily Health check (DHC) meetings .

As the Senior Support Analyst, I have done the following:

• Act as a single point of contact for the applications.
• Prime responsibilities includes handling of incidents/request through Incident management system of remedy and close the tickets within the SLA
• Handled the problem management by analyzing the root cause of the issue and the corresponding corrective and preventive action for the issue
• Handled the change management process if any change occurs in the application
• Ensured smooth transition of work between On-site & Offshore teams & assured that the team addressed all relevant issues within the specifications and timing standards
• Responsible for the knowledge management area for the team and act as the knowledge coach for the team by helping the team members to create knowledge article and approving the same

Notable works:

As a Project Quality Analyst, I have done the following

• Responsible for the PCI score of the project
• Responsible for facing the auditor for the monthly audit on behalf of project
• Worked for the CMMI level 5 implementation for the project
• Responsible for Data validation ad verification audit
• Responsible for maintain PMWB, QMWB, PMP and other assets of the project

As a Support Analyst, I have done the following:

• Troubleshooting the issues on ELN and the interfaces
• Working with Vendor to resolve the issues
• Responsible for handling tickets within the SLA
• Responsible for creating SOP for the team
• Responsible for bug fixes and deployment procedures
• Working with vendors for the releases and upgradation of the tool
• Periodic testing to ensure that the application are functioning as per business requirements.
• Responsible for taking reports using sql queries according to business requirements.

Notable works:

As a Defect Prevention Analyst, I have done the following

• Defects data collection and assist in preparation of DP plan.
• Conduct DP meetings on a regular basis.
• Doing 5 why analysis for the defects.
• Identifying critical defects and identify preventive measures.
• Responsible for DP Audit facing the quality audit