Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Gubbala prasad

Hyderabad

Summary

Dynamic professional with a proven track record at Zomato, excelling in client relationship management and issue resolution. Successfully enhanced customer satisfaction through effective communication and timely service recovery. As an HR Recruiter, I implemented talent acquisition strategies, hiring over 100 employees while fostering collaborative teamwork.

Overview

3
3
years of professional experience

Work History

ZAAP

ZOMATO
Hyderabad
09.2024 - Current
  • Enhanced customer satisfaction by cultivating positive relationships through friendly interactions.
  • Responded to customer inquiries via phone, email, and chat in a timely manner.
  • Provided prompt resolutions for customer complaints, ensuring timely service recovery.
  • Monitored order tracking from start to finish to ensure on-time delivery.
  • Handled challenging customer interactions with a high level of professionalism.
  • Coordinated with third-party vendors for effective resolution of escalated issues.

HR Recruiter

THE PLACEMENT PARK
VISHAKAPATNAM
05.2022 - 03.2023
  • Handled end-to-end recruitment process.
  • Hired 100+ permanent employees.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Built relationships with universities, colleges, alumni associations.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Provided feedback to unsuccessful applicants on the status of their applications.

Education

Bachelor of Science - Electronics

Gayatri Vidya Parishad
Vishakapatnam
05-2022

High School Diploma -

Bharatiya Vidya Kendram
Vishakapatnam
05-2019

MBA - Business Analytics

Vignan University
Gunturu

Skills

  • Client relationship management
  • Talent acquisition strategies
  • Order processing
  • Supplier coordination
  • Collaborative teamwork
  • Technical skills
  • Issue resolution
  • Communication effectiveness

Affiliations

  • Gardening
  • Cooking
  • Baking
  • Travelling
  • Swimming

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

ZAAP

ZOMATO
09.2024 - Current

HR Recruiter

THE PLACEMENT PARK
05.2022 - 03.2023

Bachelor of Science - Electronics

Gayatri Vidya Parishad

High School Diploma -

Bharatiya Vidya Kendram

MBA - Business Analytics

Vignan University

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Gubbala prasad