Guddu Kumar
Salesforce Developer Support Engineer
Hyderabad,TG
Summary
9x Certified Salesforce Developer with over 4.5+ years of experience in the complete Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, implementation, and deployment. Skilled in debugging and troubleshooting customized Salesforce applications to enhance functionality and ensure seamless performance. Expertise includes application maintenance, enhancement, and providing robust support solutions on the Salesforce platform.
Willing and adept at learning new technologies.
Overview
5
5
years of professional experience
10
10
Certifications
Work History
Salesforce Developer Support Enginner
Salesforce
10.2023 - Current
- Engaged with client stakeholders to establish clear requirements, deliverables, and expectations, ensuring alignment with project goals.
- Proficiently utilized Salesforce technologies, including Lightning Web Components (LWC), Salesforce Lightning Aura Components, Single Sign-On (SSO), Just-In-Time (JIT), Apex Triggers, Apex Classes, and Asynchronous Apex (Batch Apex, Scheduled Apex, Future Apex, Queueable Apex).
- Demonstrated expertise in version control using GitHub, deployment tools like Ant Migration Tool, Salesforce DX (SFDX), Workbench, and change sets, package deployment for seamless deployment of changes across environments.
- Leveraged modern JavaScript, Visualforce pages, HTML, CSS, Lightning Experience (LWC & Aura), and Lightning Flows to carry out numerous tasks and assignments.
- Identified potential issues, and provided innovative solutions to ensure Salesforce applications met each client's specific needs, and delivered a positive user experience.
- Continuously expanded Salesforce and problem-solving skills by learning new technologies and techniques to stay updated with the latest trends and best practices in Salesforce development.
- Optimized external business relationships by providing high-level support to a team of developers, offering robust solutions tailored to business cases using the Salesforce platform.
- Assisted customers in resolving issues related to Apex, Flows, Triggers, Exceptions, LWC, Aura, Visualforce Pages, Deployment, SSO, Integration, Platform Events, OAuth, and Identity Provider.
- Worked closely with marketing, sales, and AE teams to define customer segments for targeted campaigns and personalized messaging.
Salesforce Developer & Administrator
Cloud Analogy
09.2021 - 05.2023
- Designed, developed, and implemented scalable solutions on the Salesforce platform, with a focus on coding, troubleshooting, and debugging to resolve complex technical challenges effectively.
- Collaborated with stakeholders to define and communicate technical and design requirements, ensuring alignment with business goals, and technical feasibility.
- Built dynamic and interactive user interfaces using Lightning Web Components (LWC), Aura components, and Visualforce pages, creating reusable components to streamline development and enhance the user experience.
- Optimized SOQL queries to ensure efficient data retrieval and improve system performance, minimizing governor limit exceptions, and maintaining application scalability.
- Developed and maintained robust Salesforce functionalities by leveraging Apex programming, including Triggers, Batch Apex, and all aspects of Apex development, adhering to best practices and code standards.
- Conducted thorough code reviews and debugging sessions to identify issues, enhance code quality, and ensure seamless deployment and functionality of applications.
- Provided post-implementation support, troubleshooting issues, and implementing enhancements to improve application performance and meet evolving business needs.
- Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments.
Education
Master of Science -
Lovely Profession University
Punjab 04.2001 -
Bachelor of Science - Computer Applications Development
Madhepura College Madhepura
Madhepura, India 04.2001 -
Skills
Proficient in Lightning Web Components and Apex
Technologies/Frameworks: Lightning Web Component, SSO, Salesforce Configuration, Lightning Events, SLDS (Salesforce Lightning Design System) Classes, Lightning App Builder, Lightning Flows, VisualForce ,Splunk, Delphi
Accomplishments
- Salesforce Recognition Award: 2 Tango Gift By Manager
- Earned 9 Salesforce certifications, including Platform Developer I & Sale Cloud Consultant
- Resolved 95% of reported issues within 48 hours through advanced debugging.
Certification
Certified AI Associate
Timeline
Salesforce Developer Support Enginner
Salesforce
10.2023 - Current
Salesforce Developer & Administrator
Cloud Analogy
09.2021 - 05.2023
Master of Science -
Lovely Profession University
04.2001 -
Bachelor of Science - Computer Applications Development
Madhepura College Madhepura
04.2001 -