Guddu Prasad
Gurgaon
Summary
Experienced IT professional with 11+ years in network security, service delivery, and team management. Seeking a role in Professional Services to leverage my technical expertise, leadership, and problem-solving skills to drive impactful solutions, manage client relationships, and contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Delivery Associate Manager
Accenture Technology
11.2021 - Current
- Managing Zero trust team for client where I must make sure that all the device has the cisco titration install and they active so that we can have clear visibility of the device
- Based on requirement manage enforcement policy on the devices to maintain the security
- Managing Palo alto Firewall, Panorama, Cisco Umbrella, Infoblox, Zscaler ZIA&ZPA, Cisco ISE and Cisco router, Corelight
- Driving technically and non-technically High visibility Incident from Fix to RCA
Escalation Engineer
Citrix R&D INDIA
08.2020 - 11.2021
- To support customer with Escalated case on VPX, MPX and SDX
- Provide technical assistance on Citrix ADC to customers via phone, email and/or remote access
- Performs advanced problem analysis and isolates problems on high complexity issues and high visible cases
Security Engineer
OLX Group INDIA
12.2019 - 08.2020
- Worked with the incident management system, PagerDuty.
- Worked with Cisco Stealthwatch and Splunk for network traffic visibility.
- Managing endpoints from Desktop Central (patch management, software upgrades from DC).
- Configured and maintained Cisco Umbrella, AMP endpoint, Firepower, and firewall.
Escalation Engineer
Aricent Technologies (CISCO TAC)
03.2015 - 12.2019
- Advanced Troubleshooting: Resolved complex security issues across Cisco ASA, FTD, Firepower (NGIPS), routers, switches, and related products through expert diagnosis and problem-solving.
- Collaboration with Engineering: Partnered with Cisco engineering to investigate, identify, and resolve escalated security incidents on Firepower and ASA devices.
- Knowledge Sharing: Developed troubleshooting guides and knowledge base articles to enhance TAC support efficiency and effectiveness.
Customer Support Engineer (Netgear)
CSS Corp (NETGARE)
07.2013 - 02.2015
- Provide technical support for any queries related to Netgear
- Troubleshooting and configuring Netgear router, Switches, Access point and DSL modem
- Delivering technical support on call and assuring maximum end-user satisfaction levels through solution of their problems
- Configuration and troubleshooting of DHCP, NAT and Upgrade
Education
B. TECH. - Computer science
Vels University
Chennai01.2012
12th -
B.S.I.C.
Varanasi01.2008
10th -
M.G. Vidya Mandir
Assam01.2005
Skills
Security device: - Cisco ASA/FTD, Palo alto Firewall, Palo alto Prisma, Cisco ISE, and Zscaler (ZIA and ZPA) and Akamai
Protocols: - TCP/IP, UDP, TFTP, FTP, DNS, DHCP, HTTP
Cisco Umbrella and AMP for end points
Cloud: Azure fundamental
Network Sensoring : Fundamental of Cisco Tetration, Corelight
Cisco Routers and Switches
Desktop central (Manage endpoint)
Good knowledge of Linux and Shell/PowerShell
Operating System: - Windows 7, Windows 8, Windows 10, Linux
Certification
- CCNA Certified (R&S)
- CCIE (Security) #58604
Accomplishments
- Awarded as Quarter of the Star Performance in CSSCORP.
- Awarded for Matriculon.
- Topper of the Months in Performance till date in CSSCORP.
- Awarded as RNR in Aricent.
Languages
- English
- Hindi
- Assamese
Personal Information
Date of Birth: 11/29/89
Timeline
Security Delivery Associate Manager
Accenture Technology
11.2021 - Current
Escalation Engineer
Citrix R&D INDIA
08.2020 - 11.2021
Security Engineer
OLX Group INDIA
12.2019 - 08.2020
Escalation Engineer
Aricent Technologies (CISCO TAC)
03.2015 - 12.2019
Customer Support Engineer (Netgear)
CSS Corp (NETGARE)
07.2013 - 02.2015
B. TECH. - Computer science
Vels University
12th -
B.S.I.C.
10th -
M.G. Vidya Mandir
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