Guddu Sahu
Cumputer
Bhilai
Summary
Dynamic receptionist at Happy House Hotel with a proven track record in problem resolution and excellent communication. Dependable and responsible, I excel in multitasking and organization, consistently enhancing guest experiences and team efficiency. Adaptable and quick to learn, I thrive in fast-paced environments, ensuring smooth operations and high satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Hotel Receptionist
01.2024 - 05.2026
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
High School Diploma -
HIgher Secondry School
Ruabandha BhilaiSkills
Guest relations
Microsoft
Multilingual proficiency
Customer service
Cash handling
Data entry
Payment collection
Timeline
Hotel Receptionist
01.2024 - 05.2026
High School Diploma -
HIgher Secondry School