GUDE RAVIKIRAN

• Handling complete asset management for APAC and UK Regions.
• Acting as SPOC for all hardware and software assets.
• Part of the Compliance and Audit team to ensure all regulations and best practices are in place.
• Taking care IMACD process (Installation, Moving, Adding, Change and Disposal) for all Hardware Assets.
• Taking care of end-to-end license management for software assets, which includes both enterprise and end user support.
• Optimization, planning of audits as per SLA, tracking and managing the illegal software and third-party software.

Handling emails, chat, and call support.

Working in a 24/7 environment for all regions.

Taking care of the tickets for all incidents, requests, etc.

Ensuring all incidents and service requests are accurately identified, categorized, prioritized, and managed.

Complete HWALM and SAM handling management.

Inventory management, Upgrades, and License management.

Taking care of lease, contract renewals and processing, hardware and software licensing, hardware and software tracking, and SCCM monitoring.

O365 Essentials and MS Azure Admin handling for End Users.

Procurement, Deploy, and Discover, maintenance, Support, and R&D Process through Flexnet, SCCM, and Service Now tools.

AD access, MFA authentications, and activations.

Azure profile requests handling and O365 Profile activations.

Remote Access management to troubleshoot and fix technical issues for the users.

Handling Bridge calls for any major outages or changes in the organization.

• Budget assistance, Contract renewals, Software Licensing, PO Generation, Procurement, Invoice Management.
• Complete Hardware and Software Lifecycle Management Handling.
• Part of the Lease team and providing quotes and payment schedules to the assets based on the Clients' Request.
• Responsible for Stage of Procurement, Deployment, Handover, and Maintenance.
• Technical Support for the Clients concerning Software's Setup and Configuration.
• Handling IMACD process (Installation, Moving, Addition, Change and Disposal).
• Proactively processing the Advance Shipping Notices for different Vendors for both Hardware and Software Assets.
• Technical Assistance for Active Directory additions, MFA Setup, Azure Administration, O365 Profile Configurations.

• Acting SME, Senior Engineer for Projects and Trainings.
• Managing POs, Invoices, and Vendor Payments.
• Hardware and Software Asset Management.
• Hardware Maintenance, Upgrades, Utilization, and Renewals.
• Hardware and software purchasing, lease, and usage.
• Hardware and Software Vendor Management and Procurement.
• Contract Management, contract maintenance, contract renewal, and contract termination.
• Handling Active Directory Console for Account Management, User Profiles, Password Reset, Account Unlocking, and Enabling & Disabling of Corporate Accounts as per HR instructions.
• Mobile troubleshooting for Android and iOS. Tools Usage – Remote PC, TeamViewer, G2A, HP Rooms.

• Providing test results for configured LAN networks in offices for DSL, dial-ups, wireless, and public connections.
• Troubleshooting any problems related to Internet connection problems, MODEM, and router problems.
• Troubleshooting Network Problems (checking the connectivity, damage of fiber optical division and DSL, Dialup)
• Desktop/Laptop troubleshooting management.
• Receiving inbound calls related to technical issues and activations of the user accounts.

• Providing Test results for configured LAN networks in offices for DSL, dial up's, wireless and public connections.