Guerdy Frais
Indianapolis
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Billing and Coding Associate
Regal Rexnord
Indianapolis
02.2020 - 05.2025
Engaging with customers through online chat to address their questions, concerns, and technical issues.
- Troubleshooting and resolving customer problems, and escalating complex issues when necessary.
- Providing accurate and up-to-date information about products, meeting or exceeding performance goals related to response time, customer satisfaction, and chat volume.
- Working with team members and other departments to ensure consistent support.
Customer Service Representative
One call away
Fort Lauderdale
09.2017 - 01.2019
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Verified customer accounts using various methods such as account numbers and passwords.
- Maintained call logs and records of customer interactions, recording details of inquiries, comments, and complaints.
Education
Associate of Arts - Communication Sciences And Disorders
Broward College
Fort Lauderdale, FL01-2019
High School Diploma -
Whiddon Rogers Education Center
Fort Lauderdale, FL06-2013
Skills
- Medical coding
- Billing procedures
- Insurance verification
- Claims processing
- Data entry
- Customer service
- Attention to detail
- Team collaboration
- Problem solving
- Software proficiency
- Technical support
- Issue resolution
- Chat support
- Communication skills
- Active listening
Accomplishments
- Awarded best problem solver, The most patience and gentle communication style for the year of 2024.
skills
- process improvement and clients relationship building.
Timeline
Billing and Coding Associate
Regal Rexnord
02.2020 - 05.2025
Customer Service Representative
One call away
09.2017 - 01.2019
Associate of Arts - Communication Sciences And Disorders
Broward College
High School Diploma -
Whiddon Rogers Education Center
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