Gufran Ahmad
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
5
5
years of professional experience
Work History
System Administrator
Teleminds Infotech Pvt Ltd
01.2024 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
System Administrator
Chi Networks Pvt Ltd
07.2022 - 12.2023
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Maintained up-to-date knowledge of industry trends, advancements in virtualization technologies, as well as pertinent regulatory requirements impacting the organization''s IT infrastructure.
- · Experience of VMware, Hyper V VCenter Virtual Networking DRS HA and Storage
- Educated colleagues on virtualization concepts, tools, and techniques to foster a more collaborative approach towards problem-solving within the team.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Performed software installations and OS upgrades to support layered software packages.
- Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
- Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.
- Configured and tested Windows Server operating systems with roles features.
- Installed and configured network printers and other peripheral devices.
- · Oversaw and administered a variety of IT products and services including VMWare ESXI 7.0, 8.0 servers, VoIP telephones, Office 365 Exchange email administration, McAfee MX Logic spam filter, corporate and server software
- · Configuration of LAMP server, Salt stack, File permissions, DNS server configuration, IP tables on Linux server
- Monitor daily systems, evaluate the availability of all server resources and carry out all Linux server tasks
System Administrator
Navigant Technologies Pvt Ltd
03.2022 - 07.2022
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Desktop Support Engineer
Ethereal Assurance Pvt Ltd
01.2020 - 01.2022
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Monitored system performance to maintain system integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Contributed to IT projects, ensuring successful completion within timelines.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Education
B.Sc -
Kanpur University
06-2021
Higher Secondary -
ALY Mainpuriya Inter College
Miya Ganj, Unnao04-2018
Matriculation -
Exon Mont Inter College
05-2016
Technical -
IANT (Institute of Advance Networking Technology)
12.2019
Skills
- System monitoring
- Windows administration
- Server maintenance
- Patch management
- Virtualization
- Nagios monitoring software
- Linux administration
- Server Management
- VMware and Oracle VM
- Active Directory
- System Administration
- Application support
Languages
English
Hindi
Passions
- Cricket
- Listening music
- Learning new technologies
Timeline
System Administrator
Teleminds Infotech Pvt Ltd
01.2024 - Current
System Administrator
Chi Networks Pvt Ltd
07.2022 - 12.2023
System Administrator
Navigant Technologies Pvt Ltd
03.2022 - 07.2022
Desktop Support Engineer
Ethereal Assurance Pvt Ltd
01.2020 - 01.2022
Technical -
IANT (Institute of Advance Networking Technology)
B.Sc -
Kanpur University
Higher Secondary -
ALY Mainpuriya Inter College
Matriculation -
Exon Mont Inter College
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