Summary
Overview
Work History
Education
Skills
Achievements And Hobbies
Job Related Skills
Summary
Languages
References
Timeline
Generic
Gufran Mohammed khan

Gufran Mohammed khan

BANGALORE

Summary

Dynamic professional with a proven track record at Sapphire Honda Service Center, excelling in quality assurance and customer satisfaction. Skilled in technical troubleshooting and effective communication, I successfully resolved complex issues and implemented protocols that enhanced service delivery, ensuring timely project completion and fostering a positive client experience.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

SIDE.INC
BANGALORE
01.2025 - Current

WORKING AS TECHNICAL SUPPORT FOR SIDE.INC

Service Manager

Sapphire Honda Service Center
04.2018 - 11.2019
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Created detailed reports on service activities for senior management review.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Resolved customer complaints quickly and effectively.

Talent & Events Manager

Monkey Business
BANGALORE
05.2015 - 01.2018
  • Worked extensively on organizing and managing corporate and social events
  • Managed event staff onsite during each event to ensure smooth operations.
  • Analyzed trends within the industry to identify new opportunities for growth.
  • Coordinated with marketing team for promotional materials for each event.
  • Marketed and publicized special events in social calendars.

Education

Bachelor in Technology - Mechanical Engineering

Christ University Faculty of Engineering
BANGALORE , INDIA
05-2019

Bachelor of Science -

CHRIST HIGH SCHOOL
BANGALORE INDIA
05-2012

12th -

Christ junior College
Bangalore

Skills

  • Business development
  • Active listening
  • Time management
  • Team collaboration
  • Analytical thinking
  • Communication skills

Achievements And Hobbies

  • Participation in International Conference on Advanced Ceramics and Nanomaterials.
  • Participated and presented technical paper titled 'Study on Mechanical properties of Halloysite Nanotube (HNT) filed Glass Fabric reinforced epoxy composites' in the national conference held at Siddaganga Institute of Technology, Tumkur.
  • Participated as Delegate of Netherlands and North Korea in the UNHRC and DISEC at Christ University Faculty of Engineering Model United Nations, 2016 and 2018.

Job Related Skills

English, Hindi, Kannada, Urdu, Ms Office (Excel, PPT, etc), Emails and , ANSYS, Matlab, Solid Edge, AutoCAD, Excellent presentation and reports skills, Strong problem solving and handling details,  Identifying problems and resolutions, Workflows analysis and management, Excellence time management skills, Can finish tasks and projects on time

Summary

To work in , Production planning, Industrial Design, Supply chain, Business operations.

Languages

English
First Language
Hindi
Intermediate (B1)
B1
French
Beginner
A1

References

References available upon request.

Timeline

Technical Support Representative

SIDE.INC
01.2025 - Current

Service Manager

Sapphire Honda Service Center
04.2018 - 11.2019

Talent & Events Manager

Monkey Business
05.2015 - 01.2018

Bachelor in Technology - Mechanical Engineering

Christ University Faculty of Engineering

Bachelor of Science -

CHRIST HIGH SCHOOL

12th -

Christ junior College

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Gufran Mohammed khan