Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Gugaa Srikanth

Bangalore

Summary

Engineer with 7+ years of experience building scalable internal tools, APIs, and automation platforms at Amazon, with a focus on improving developer workflows, system reliability, and cross-team collaboration. Experienced in full-stack development, cloud infrastructure, and integrating observability into large-scale distributed systems.

Currently pursuing an Executive MBA in Product Leadership, where I’ve led the end-to-end development of a real-world product, Cabwise — performing customer interviews, market analysis, and no-code MVP development, while running experiments to validate product-market fit. Adept at translating complex requirements into intuitive solutions, and bridging gaps between engineering, product, and user needs through clear communication, and iterative delivery.

Overview

8
8
years of professional experience

Work History

Support Engineer IV

Amazon
Bangalore
04.2025 - Current
  • Building a proof-of-concept LLM agent to automate configuration onboarding workflows, reducing manual developer effort by 95% through end-to-end request processing.
  • Migrated EC2 workloads for three major services from AL2 to Graviton architecture, following AWS best practices, and implementing CloudWatch alarms to proactively monitor performance and stability.
  • Led JDK migration for two services using internal LLM-based code refactoring tools, accelerating upgrade timelines, and reducing manual engineering effort.
  • Conducted UAT during client onboarding, identified process gaps, and updated documentation to reduce friction, and improve onboarding success for future customers.
  • Provided technical support to resolve customer inquiries and issues efficiently.

Support Engineer III

Amazon
Bangalore
11.2020 - 04.2025
  • Led development of UCM, a distributed configuration platform adopted by 10+ internal teams.
  • Improved developer onboarding by 30% through clear documentation, architectural guidance, and API design.
  • Built 10+ microservices (Java, AWS Lambda) integrated with SQS, SNS, API Gateway, and DynamoDB.
  • Developed a ReactJS and Redux frontend, enabling developers to interact seamlessly with the platform’s microservices.
  • Created RESTful APIs and automated infrastructure with AWS CDK to standardize deployments.
  • Built a self-healing tool that reduced manual patching by 40% by automating software updates.
  • Modernized legacy systems, increasing test coverage by 20%, and implementing real-time monitoring and alerts.
  • Provided 24/7 developer support across global teams, incorporating feedback to improve tools and documentation.

Support Engineer III

Amazon
Bangalore
07.2019 - 10.2020
  • Designed a client notification service to alert stakeholders through multiple communication channels when MTurk worker accuracy dropped below defined thresholds.
  • I built a Slack bot that ingested AWS S3 event data and surfaced actionable software risk alerts to service owners.
  • Developed an aspect-based opinion mining pipeline using NLP models (Word2Vec, LDA, Doc2Vec, dependency parsing) to extract granular customer insights from reviews.
  • Applied AWS Comprehend for sentence classification to filter out noise, and improve analysis quality.
  • Integrated the full ML pipeline using AWS Lambda, Comprehend, S3, Glue, Athena, Step Functions, and SageMaker for scalable execution.
  • Documented the opinion mining pipeline with implementation steps, usage guidelines, and edge case handling to enable reusability across teams.
  • Built a MapReduce application in a Hadoop environment to analyse customer-generated data for statistical modelling and insight generation.

Subject Matter Expert

Amazon
Chennai
01.2018 - 07.2019
  • I built a large-scale Python application using Flask to extract product attributes from competitor and manufacturer websites, improving catalog quality validation.
  • Designed end-to-end infrastructure for the pipeline on AWS—from data ingestion to transformation, and report generation.
  • Engineered and maintained machine learning models on AWS to automate attribute extraction and classification.
  • Led data engineering workflows to process, transform, and load high-volume data across services for downstream analytics.
  • Created and maintained weekly dashboards in Excel and Tableau to track program progress and operational KPIs.

Data Analyst

Best In Town Analytics
Bangalore
06.2017 - 01.2018
  • Proposing business solutions for validating sensors manufactured by Vadaro used in superstores such as Tesco, Starbucks, etc
  • Finding out patterns in the Customer's shopping with the help of
  • Data Analysis and providing business recommendations
  • Bringing forward methods to solve complex business problems
  • Pulling data for predefined number of hours from the cloud database and at the same time maintaining a large database which is primarily used for Data Analysis

Education

Executive MBA - Product Management

Institute of Product Leadership
Bangalore
05-2026

Bachelor of Engineering - Electronics & Instrumentation

Anna University
Chennai, TN
01.2017

Higher Education 12th Standard -

DAV Higher Secondary School
Chennai, TN
01.2013

Skills

  • API design and management
  • Prompt Engineering
  • ReactJS
  • Flask and Django
  • Cloud computing using AWS
  • HTML, CSS and JS
  • JavaScript and TypeScript
  • Tableau
  • Excel
  • Java
  • Ruby
  • Python
  • Artificial intelligence
  • SQL

Interests

  • I captained the school tennis team in the state-level matches during 2011 and 2012
  • Tennis team was the runner-up in the Tamil Nadu Inter Engineering Sports (TIES) in 2014 and 2015
  • I captained the college tennis team in all the inter-college matches, winning laurels from 2015 to 2017
  • Member of the All India Tennis Association and participated in numerous AITA-level matches held in India

Timeline

Support Engineer IV

Amazon
04.2025 - Current

Support Engineer III

Amazon
11.2020 - 04.2025

Support Engineer III

Amazon
07.2019 - 10.2020

Subject Matter Expert

Amazon
01.2018 - 07.2019

Data Analyst

Best In Town Analytics
06.2017 - 01.2018

Executive MBA - Product Management

Institute of Product Leadership

Bachelor of Engineering - Electronics & Instrumentation

Anna University

Higher Education 12th Standard -

DAV Higher Secondary School

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Gugaa Srikanth