Summary
Overview
Work History
Education
Skills
Certification
Cricket
Languages
Timeline
Generic

Guganesshwar S

Chennai

Summary

Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.

Customer service professional with focus on delivering exceptional support and resolving complex issues. Recognized for effective communication and adaptability in dynamic environments. Highly collaborative team player with commitment to achieving results and maintaining high standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Amazon
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Responded to customer requests for products, services, and company information.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.

Systems Engineer

CGI
05.2023 - 03.2024
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Configured equipment such as desktops, laptops, printers, and mobile devices for deployment throughout the organization.
  • Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.

Digital Associate

Amazon
12.2021 - 04.2023
  • Supported content development efforts by researching industry trends, identifying gaps in existing materials, and proposing new topics or formats for consideration.
  • Monitored key performance indicators to ascertain product success metrics.
  • Provided subject matter evangelism for [Product or Service], leveraging statistical facts to promote adoption.
  • Participated in client meetings or conference calls when needed, presenting digital marketing updates or insights based on recent performance data.
  • Worked on defined set of instructions to collect ground truth data for the product development
  • ▪ Performed repetitive exercises based on the dynamic instructions without compromising on quality.
  • ▪ Worked and lead 8 different confidential projects associated to the AWS Rekognition team

Process Associate

Mobius Knowledge Services
06.2021 - 12.2021
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Worked as a process associate in Content Moderation for Bodybuilding Client
  • The process of reviewing and monitoring user-generated content on online platforms to ensure that it meets certain standards and guidelines.

MEP Engineer

Keechery Engineering Co
02.2019 - 01.2020
  • Resolved complex engineering challenges through creative problem-solving and collaboration with multidisciplinary teams.
  • Collaborated with architects and other engineers for seamless integration of MEP systems into building design.
  • Displayed tact and discretion when working with confidential project contracts and contractor information.
  • Developed comprehensive technical reports detailing project progress and recommendations for improvement.
  • Worked with vendors and contractors to ensure the deadline of the project is met
  • Supervised various aspects of the project: creating partitions, ceiling, planning plumbing & electrical wiring, laying out AC ducting pathways, tile laying, and final plastering and finishing
  • Was promoted to Site Incharge to the Project Engineers

Process Associate

Mobius Knowledge Services
01.2018 - 01.2019
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.

Education

Bachelor of Science - Mechanical Engineering

B S Abdur Rahman Universty
Chennai, India
06-2017

Skills

  • Desktop support
  • Laptop servicing
  • Online chat support
  • Teamwork
  • Problem-solving
  • Time management
  • Active listening
  • Effective communication
  • Team collaboration
  • Friendly and patient

Certification

  • Certified Non-destructive testing , TWG Group -

Cricket

During my time in college, I actively participated in cricket, which was a significant part of my extracurricular activities. I was a member of the college cricket team, where I played as a [batsman/bowler/all-rounder], and I enjoyed developing my skills both individually and as part of a team.

Throughout my college years, I participated in various inter-college tournaments and friendly matches, which helped me improve my technique, teamwork, and strategic thinking. I also learned the importance of discipline, practice, and sportsmanship through this experience.

Being part of the team taught me valuable lessons in leadership, cooperation, and handling pressure in competitive situations. Overall, my cricket experience in college not only enhanced my athletic abilities but also contributed to my personal growth and team spirit.

Languages

Tamil
English

Timeline

Customer Support Associate

Amazon
09.2024 - Current

Systems Engineer

CGI
05.2023 - 03.2024

Digital Associate

Amazon
12.2021 - 04.2023

Process Associate

Mobius Knowledge Services
06.2021 - 12.2021

MEP Engineer

Keechery Engineering Co
02.2019 - 01.2020

Process Associate

Mobius Knowledge Services
01.2018 - 01.2019

Bachelor of Science - Mechanical Engineering

B S Abdur Rahman Universty

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