GUGULOTH SOWJANYA
Hyderabad, Telangana
Summary
Forward-thinking professional offering experience working in demanding fast-paced environments in Operations Management, Customer Service and KYC-AML capabilities. Out-of-the-box thinker who champions innovative solutions to elevate organizational-performance, new business development, revenue growth. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy, optimal productivity and high levels of customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Joint Manager
Bank of Baroda
Hyderabad
03.2016 - Current
- Worked well with colleagues to ensure optimal productivity
- Provided customers with optimal customer service and excellent assistance at all times
- Brought forth self-motivated attitude
- Worked to reconcile financial discrepancies by analyzing account information
- Upheld highest standards of honesty and integrity
- Aimed to provide highest level of customer service each day
- Effectively worked to support all Branch Operations
- Maintained confidentiality of customers and their accounts at all times
- Account opening specialist with 7+ years of experience.
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Managed and motivated employees to be productive and engaged in work
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Education
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
New Delhi, DL01.2024
Post Graduate Diploma - Banking and Finance
Manipal University
Bengaluru, KA12.2015
Bachelor of Technology - Electronics and Communications Engineering
Sri Padmavati Women's University
Tirupati, AP05.2013
Skills
- Financial Management
- Operations Management
- Policies and Procedures
- Strategic Planning
- Staff Management
- Cash-flow Management
- MS Office
- Cost Control
Certification
Junior Associate of Indian Institute of Bankers, 2015
Anti-Money Laundering and Know Your Customer, 2015
Hobbies
DIY Making & Indoor Planting
Declaration
I hereby declare that all the information furnished above is correct and true to the best of my knowledge.
Place: Hyderabad
Date: (GUGULOTH SOWJANYA)
Timeline
Joint Manager
Bank of Baroda
03.2016 - Current
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
Post Graduate Diploma - Banking and Finance
Manipal University
Bachelor of Technology - Electronics and Communications Engineering
Sri Padmavati Women's University
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