Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
Timeline
Manager
GUHAN SENTHILKUMAR

GUHAN SENTHILKUMAR

Chennai

Summary

Seasoned Lead Engineer with a resourceful, quick learner and adapting to project requirements and act proactively to bring best results to team and projects. Performed client conflicts on technical sharing and resolved lab maintenance backlogs to minimal and discussion over US customers promptly.

Proactive in tackling equipment and system issues to maintain operational status of network lab equipments and ability to discuss with detail-oriented analysis with experienced knowledge on handling requests clearly and benevolently.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Engineer

HCLTECH
04.2018 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Assisted with implementation and support of network monitoring tools.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Troubleshot complex multi-vendor network service provider issues.
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Academia Projects Coordinator

UTD
08.2014 - 05.2017
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Wrote technical narratives to document processes and design changes.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed project performance data to identify areas of improvement.
  • Facilitated workshops to collect project requirements and user feedback.

Project Engineer

WIPRO Technologies Limitied
09.2011 - 04.2014
  • Determined and scheduled priorities as required to progress engineering work.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Resolved trouble tickets to reduce backlog from 45 to single digit numbers.
  • Configured and maintained web server with end users.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and resolved hardware and software issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Analyzed network traffic and performance metrics to optimize system performance.

Education

MASTER OF SCIENCE - Telecommunications Engineering

University of Texas
Dallas, Texas

BACHELOR OF ENGINEERING - Electronics and Communication

Panimalar Engineering College

Skills

TECHNICAL SKILLS

  • Programming Languages:
  • Shell Scripting, Python, HTML, CSS, C, MySQL- Queries, Javascript
  • Switching concepts: VLAN, STP, RSTP, VTP, Ether Channel, Port Fast
  • IP Access Control Lists, LACP, PAGP
  • Network Protocols: CFM, MCT, MPLS, QOS, OSPF, BGP, VRRP, ACL
  • Network Topologies: OSI and TCP/IP layered architecture
  • Datacenter concepts: FEX, vPC, Traditional and Spine-Leaf architecture, Nexus switches – N7K, N77K, N9K
  • Firewall concepts: FMC – configurations, FTD, ASA – configurations and CLI’s for booting and debugging
  • Operating Systems: Windows 7, Linux flavors, Network Operating Systems like ZebOS, CISCO IOS
  • Network Monitoring Tools: IXIA Packet Generator/Analyzer, CISCO packet Tracer, GNS3, Wireshark, Netflow monitoring tool
  • Technical Analysis
  • Technical Support
  • Technical Writing
  • Technical diagram generation

ADDITIONAL TO TECHNICAL SKILLS

  • Documentation and notes
  • Coaching and mentoring
  • Online chat and email
  • Presentation skills
  • Creative problem solving
  • Administrative support
  • Staff education and training

Affiliations

Responsible for 11 years on handling IP network and software applications all phases such as testing,troubleshooting, maintenance, upgrades, patches, fixes, and all around technical support. Working on Datacenter products on Regression testing activities and Firepower devices from aspects of configuration of devices to troubleshooting towards raising faults on NXOS and FXOS. Having handon practices on working with network troubleshooting applications like wireshark, scapy, tcpdump and ethereal commands. Programming python automation scripts using Pybass framework to execute CLI used for CFM and MPLS related configurations. Performed development of Virtual Link Trunk protocol for DELL switches with C programming over Inter-Channel—Trunk connectivity. Worked on diag-tests, system tests and Management protocol testing with DELL switches. Resolved issues related to TCP/IP networking stack written in C programming and worked on (OSI) layer-2 and layer-3 protocols. Performed redistribution of routes in Autonomous Routers configured with dynamic routing protocols. Tested BGP attribute configurations over an autonomous system like as-path, Local preference, MED and performed EIBGP load balancing. Conceptual understanding of WAN technologies including ISDN, Point to Point and MPLS. Resolved problems related to BPDU Guard features with LAG ports. Fixed issues on deletion of routes through APBF- addition & deletion of VLAN interface. Experience in building and implementing access control lists (ACLs) depending on the needs of industry. Hands-on with VoIP and telecom equipment, standards and technologies. Hands on Experience on Performance Testing tools like Spirent, IxExplorer and IxNetwork.

Accomplishments

  • Documented and resolved Client and Lab problems which aided lab technicians to replace repaired products promptly - which made them aware of license expiry details.
  • Resolved product issue through consumer testing.
  • Supervised team of 2 to 5 staff members.

Certification

  • Certified Business Analyst along with advanced MS excel from MSME
  • Certified Web developer and practitioner from BOLT inventrom Pvt Technologies.
  • Prepared and Nurtured students on finding employments and behavioral and professional training through buddyforstudy - HCL foundation initiated programs.

Languages

Tamil
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Lead Engineer

HCLTECH
04.2018 - Current

Academia Projects Coordinator

UTD
08.2014 - 05.2017

Project Engineer

WIPRO Technologies Limitied
09.2011 - 04.2014

MASTER OF SCIENCE - Telecommunications Engineering

University of Texas

BACHELOR OF ENGINEERING - Electronics and Communication

Panimalar Engineering College

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