Gukan M

• Collaborate with the supply chain and logistics teams to ensure timely deliveries, appropriate stock management, and operational efficiency
• Leverage data-driven insights to monitor and track growth performance metrics, sales, customer feedback, and market trends
• Analyze city-level data to make informed decisions on pricing strategies, customer behavior, and competitive positioning
• Act as the brand ambassador for Zomato in the city, representing the company in local events, media, and public forums
• Cultivate a strong relationship with local influencers, food bloggers, and community leaders to boost brand awareness
• Accelerated company growth by identifying and implementing innovative marketing strategies.

• Identify and qualify potential leads based on demographic data, interest, and purchasing intent
• Engage with leads to gather information about their educational needs, preferences, and learning goals
• Develop an in-depth understanding of BYJU'S products, services, and educational offerings to effectively address customer queries and concerns
• Deliver personalized product demonstrations (either online or in person) to prospects, showcasing the features, benefits, and value propositions of BYJU'S solutions
• Analyze customer requirements and needs to recommend the most appropriate BYJU'S educational solutions
• Understand the unique challenges faced by prospective customers (students and parents) and match them with the right product
• Work closely with the sales team to ensure a smooth transition from the pre-sales stage to the post-sales stage
• Share important feedback and insights about prospect concerns or objections with the sales team to fine-tune strategies
• Maintain accurate and up-to-date records of interactions with prospects in the Customer Relationship Management (CRM) system
• Track and monitor lead progress, ensuring timely follow-ups, updates, and notifications
• Successfully generated ₹2 lakhs in revenue, meeting and exceeding sales targets during my internship at BYJU'S
• Consistently surpassed individual sales goals by engaging effectively with prospects, offering tailored solutions, and overcoming objections to close deals
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Ensure the timely collection of interest payments from clients based on the agreed-upon terms (e.g., loan interest, deposit interest)
• Monitor accounts for outstanding interest payments and follow up with clients to ensure collections are made within the stipulated time frame
• Proactively contact customers to remind them of upcoming or overdue interest payments via phone, email, or automated messaging
• Address client queries or concerns regarding interest calculations, payment deadlines, or penalties for delayed payments
• Ensure that the interest on loans, deposits, or other financial products is calculated accurately, adhering to the terms and conditions outlined in agreements

Interest Collection Management
Ensure the timely collection of interest payments from clients based on the agreed-upon terms (e.g., loan interest, deposit interest).
Monitor accounts for outstanding interest payments and follow up with clients to ensure collections are made within the stipulated time frame.

Customer Communication & Relationship Management
Proactively contact customers to remind them of upcoming or overdue interest payments via phone, email, or automated messaging.
Address client queries or concerns regarding interest calculations, payment deadlines, or penalties for delayed payments.

Participated in regular team meetings, contributing valuable insights toward process enhancements.

Collaborated with team members for enhanced process efficiency and productivity.

Managed multiple tasks simultaneously, ensuring timely completion of all assignments.