GUL THAKUR
Bengaluru
Summary
I am a Senior Associate in Business Operations, skilled in global business operations, transaction processing, and client relationship management. With a proven track record of 3.5 years at TerraPay, I have honed my expertise in query handling and fintech cross-border payments. My proficiency in MS Office, customer handling, and communication has been pivotal in driving operational efficiency. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate - Business Operations
TerraPay
Bengaluru
01.2024 - Current
- Developed and managed international client relationships to ensure satisfaction with the services provided.
- Monitored daily transaction activity, ensuring the accuracy and completeness of pending ones.
- Query handling over Freshdesk and Outlook.
- Monthly and weekly performance analysis.
- Collaborated with other departments to resolve complex issues related to transactions.
- Maintained end-to-end responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to the satisfaction of customers.
- Identified areas of improvement within the existing system and action on solutions.
- Mentored junior team members on proper procedures to manage clients and transactions.
Associate - Business Operations
TerraPay
Bengaluru
01.2022 - 01.2023
- Identified potential fraudulent activity based on analysis of transaction data.
- Processed payments and deposits in a timely manner.
- Generated reports to track daily transactions and prepare summaries for management review.
- Provided customer service support for inquiries regarding transactions, fees.
- Collaborated with IT team to troubleshoot technical issues related to transaction processing systems.
Technical Support Executive
247.ai
11.2020 - 01.2022
- Provided technical support to customers via phone, email, and online chat.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Maintained positive working relationship with fellow staff and management.
Education
BBA - Finance And Marketing
Bangalore North University
Karnataka, India01.2022
12th - Commerce
Kalpataru PU College
Karnataka, India01.2019
Skills
- Microsoft Office proficiency
- Training and mentoring
- Communication skills
- Client relationship management
- Process improvement
- Transaction monitoring
- Digital marketing strategies
- Cash management
- Attention to detail
- Team collaboration
Overall Experience
- 4.5 Years (3.5 years in Terrapay , 1 year in 24/7.ai)
Certification
Digital Marketing, UpGrad, 11/30/23
Languages
- English
- Hindi
- Kannada
References
References available upon request.
Timeline
Senior Associate - Business Operations
TerraPay
01.2024 - Current
Associate - Business Operations
TerraPay
01.2022 - 01.2023
Technical Support Executive
247.ai
11.2020 - 01.2022
BBA - Finance And Marketing
Bangalore North University
12th - Commerce
Kalpataru PU College
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