Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gulab Savade

Gulab Savade

Programmatic Ad Operations
Pune

Summary

Versatile Senior Manager specializing in Ad Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Senior Manager

Lemma Technologies
07.2022 - Current
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Handled programmatic DOOH (Digital Out of Home) campaigns using multiple leading platforms, like DV360, TTD, and Yahoo.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Associate Manager

HCL Technologies
02.2013 - 06.2022
  • Client: Google, Product: Ad Manager.
  • Day-to-Day Activities: Troubleshoot and resolve complex Ad Exchange (AdX) issues directly for our highest revenue-generating publishers.
  • Provide guidance and consultative technical expertise to front-line General Support and AdX Service Relationship Managers (SRMs).
  • Provide two-way communication and collaboration on monthly product release cycles, and customer-centric product development.
  • Team Management: Delegate the work, and ensure that it is completed in an appropriate and timely manner.
  • Escalations Management: Handled team, client, and technical escalations.
  • Weekly conference call with Account Managers to address escalations, to get a faster resolution.
  • Quality Analysis: Identify and quickly address any gaps in performance or quality.
  • Roll out the monitoring report, and provide quality analysis to the client every week.


Support Engineer

vDriviT Solutions
10.2012 - 01.2013
  • Client: OpenX
  • Manage customer support cases daily, including verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible.
  • Provided technical support to partners, sales engineers, and post-sales consultants via email and the web.
  • Reproduce product behaviors to determine the root cause(s) of the problem, issue workarounds, and solutions.
  • Coordinate with engineering teams to assist in identifying, reporting, and resolving product issues.
  • Author, edit, publish, and maintain an online knowledge base of known issues and solutions.
  • Provide regular reports for management that measure the effectiveness of the technical support function.


Escalations Engineer

PubMatic India Pvt. Ltd
11.2010 - 09.2012


  • Analyze and develop solutions to complex technical problems faced on a day-to-day basis by the company’s global publishers.
  • Identify a course of action, set appropriate priorities, and identify creative, practical solutions for them.
  • Recommended, documented, and presented technical resolution action plans.
  • Work closely with the Product and Development teams to improve operability, plan releases, features under development, experiments, and more.
  • Managing service requests to ensure issues are recorded, tracked, and resolved, and follow-ups are done on time.

Education

Master of Computer Applications -

Shivaji University
04.2001 -

Skills

Troubleshooting

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Timeline

Senior Manager

Lemma Technologies
07.2022 - Current

Associate Manager

HCL Technologies
02.2013 - 06.2022

Support Engineer

vDriviT Solutions
10.2012 - 01.2013

Escalations Engineer

PubMatic India Pvt. Ltd
11.2010 - 09.2012

Master of Computer Applications -

Shivaji University
04.2001 -

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Gulab SavadeProgrammatic Ad Operations