Gulafsha
Delhi
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Airport Operations and Customer Service
Indigo
07.2023 - Current
- Company Overview: INDIGO - Airport operations and customer service.
- Handle passenger inquiries and resolve issues efficiently to enhance customer satisfaction.
- Manage flight delays, cancellations, and other disruptions efficiently, ensuring communication with passengers.
- Ensure a smooth passenger check-in and boarding process.
- Ensure a smooth arrivals service by resolving mishandled baggage issues.
Customer Service and Management Coordinator
British School Of Languages
01.2018 - 05.2023
- Managed smooth operations, and communicated timely updates to coordinate administrative activities.
- Answered mailed, emailed, telephoned, and in-person requests for service and information.
- Assessed feedback from customers to gauge satisfaction and project success.
Front Desk Receptionist
School of open learning
08.2017 - 01.2018
- Updated customer records with accuracy, safeguarding personal information.
- Managed telephone, fielded calls with professionalism, and transferred them to the appropriate departments.
- Maintained a tidy reception area, ensuring a welcoming environment for all customers.
Education
Bachelor - In Commerce
University Of Delhi
New Delhi05-2021
12th -
Govt. Girls Sen. Sec.School
New Delhi03-2017
10th -
Govt. Girls Sen. Sec. School
New Delhi03-2015
Skills
- Customer service excellence
- Scheduling proficiency
- Clear communication
- Solution-oriented mindset
- Conflict management
- Teamwork and collaboration
- Calm under pressure
Achievements And Awards
- Best technical award while training of INDIGO AO&CS.
- Achieved Certificate of excellence in customer service.
- Promoted as a team leader within six months for office management.
Personal Information
- Passport Number: T2596789
- Date of Birth: 01/08/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- I'm an outdoor enthusiast and love learning new activities
- Committed to fitness and wellness, ensuring I maintain the stamina and energy required for the demands of daily operations
- Outside of work, I love to spend time with my family
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Airport Operations and Customer Service
Indigo
07.2023 - Current
Customer Service and Management Coordinator
British School Of Languages
01.2018 - 05.2023
Front Desk Receptionist
School of open learning
08.2017 - 01.2018
Bachelor - In Commerce
University Of Delhi
12th -
Govt. Girls Sen. Sec.School
10th -
Govt. Girls Sen. Sec. School
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