GULAM MOHAMMAD
VEER ABDUL HAMID NAGAR, KASIA
Summary
Dynamic and detail-oriented professional with a proven track record at G F C (Gravity Fitness Club) in reception management and customer service. Skilled in appointment scheduling and adept at resolving customer inquiries, I thrive in fast-paced environments, ensuring efficient operations and enhancing client satisfaction. Passionate about delivering exceptional service and maintaining organized workflows.
Overview
7
7
years of professional experience
Work History
Reception Assistant
G F C ( GRAVITY FITNESS CLUB )
KASIA KUSHINAGAR
06.2022 - 04.2025
- Maintained the reception area in a neat and orderly fashion.
- Processed incoming mail on a daily basis by sorting, distributing or forwarding it as necessary.
- Assisted customers with inquiries and requests in a timely manner.
- Answered incoming calls promptly and directed them appropriately.
Customer Service Representative
JUMBO SECURITY SERVICE
LUCKNOW
12.2020 - 02.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Computer Operator
FLIPKART
GORAKHPUR
05.2018 - 08.2020
- Assisted in the setup of production lines according to customer specifications.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
Education
Bachelor of Commerce -
DEEN DAYAL UPADHYAYA GORAKHPUR UNIVETSITY
GORAKHPUR U.P.07-2020
DIPLOMA IN COMPUTER APPLICATION -
RAMA ELECTRONIC INSITUTE
MAU U.P.03-2018
Intermediate Certificate -
BUDDHA INTERMEDIATE COLLEGE KUSHINAGAR
GORAKHPUR U.P.07-2017
High School Diploma -
BUDDHA INTERMEDIATE COLLEGE KUSHINAGAR U.P.
KUSHINAGAR U.P.07-2015
Skills
- Reception management
- Appointment scheduling
- Mail processing
- Customer service
- Office supply management
- Phone handling
- Data entry
- Document preparation
- Mail handling
- Reception desk management
- Typing speed
- Document control
- Office management
Languages
Hindi
First Language
English
Beginner
A1
Urdu
Beginner
A1
Affiliations
Playing chess, reading Quran.
Playing Cricket , daily workout.
Praying, Salah five times.
Timeline
Reception Assistant
G F C ( GRAVITY FITNESS CLUB )
06.2022 - 04.2025
Customer Service Representative
JUMBO SECURITY SERVICE
12.2020 - 02.2022
Computer Operator
FLIPKART
05.2018 - 08.2020
Bachelor of Commerce -
DEEN DAYAL UPADHYAYA GORAKHPUR UNIVETSITY
DIPLOMA IN COMPUTER APPLICATION -
RAMA ELECTRONIC INSITUTE
Intermediate Certificate -
BUDDHA INTERMEDIATE COLLEGE KUSHINAGAR
High School Diploma -
BUDDHA INTERMEDIATE COLLEGE KUSHINAGAR U.P.
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