Gulam Abdul Qadir
Sales & Marketing
Puruliya,West Bengal
Summary
Results-driven sales professional with over 4 years of experience in the hospitality industry. Specializes in sales strategy development, client management, and team leadership. Demonstrates a proven track record of consistently exceeding sales targets, improving revenue through effective negotiation, and building long-term client relationships. Collaborates seamlessly with various departments to ensure exceptional service delivery and operational success. Fluent in English, Hindi, and Bengali, showcasing strong communication and organizational skills.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Assistant Manager Sales
AVASA - Group of Greenpark Hotels
3 2024 - Current
- Spearheaded the development and execution of sales strategies to consistently achieve and exceed sales targets.
- Conducted performance analysis by monitoring sales metrics, such as daily sales, average daily rates, and occupancy rates, to identify opportunities for improvement.
- Built and maintained strong relationships with corporate clients, travel brokers, and other key stakeholders to drive consistent business.
- Prepared detailed sales performance reports for senior management and provided strategic recommendations for improving revenue streams.
- Collaborated with internal teams, including operations, marketing, and finance, to align business goals and ensure service excellence.
- Led rate negotiations for corporate clients, securing favorable terms for group bookings and long-term contracts.
- Trained and mentored junior sales staff, helping them improve their sales techniques, and contributing to overall team success.
Executive Food & Beverage
Mayfair Tea Resort, Siliguri
01.2023 - 02.2024
- Responsible for prospecting, identifying, and establishing new customer opportunities by proactively reaching out to potential clients and partners.
- Designed and implemented sales strategies that aligned with the company's overall business objectives, resulting in significant revenue growth.
- Led market research initiatives to assess competitive pricing strategies and market trends, ensuring the company stayed ahead of its competitors.
- Worked closely with senior management to develop pricing policies, sales targets, and marketing campaigns, enhancing brand visibility and profitability.
- Coordinated with the Human Resources team in hiring and training sales personnel, ensuring they met the company's performance standards.
- Managed post-sale client relationships, handling customer complaints, and ensuring a high level of satisfaction with after-sales services.
ASPIRE- Management Training Program
Mayfair Hotels and Resorts
12.2020 - 12.2022
- Successfully completed a rigorous training program that covered all aspects of food and beverage service, from operational management to customer relations.
- Managed F&B outlet operations, overseeing staff performance, inventory management, and guest satisfaction.
- Led event planning and execution for high-profile events, including weddings and corporate functions, ensuring seamless service delivery.
- Established Standard Operating Procedures (SOPs) for new outlets, contributing to the efficient management and smooth operation of F&B services.
- Supervised a team tasked with opening a new Pool Side Bar, handling everything from conceptualization to daily operations, resulting in increased guest satisfaction.
Industrial Exposure Training
ITC Kohenur
06.2018 - 11.2018
- Rotated through various departments, including Front Office, Housekeeping, and Food & Beverage, gaining a comprehensive understanding of hotel operations.
- Played a key role in enhancing guest experience through attentive service and efficient handling of guest requests.
- Assisted in setting up banquet services and restaurant operations, ensuring high standards of cleanliness, presentation, and service quality.
Education
Bachelors in Tourism Studies - Tourism And Travel Marketing
04.2001 -
ADVANCED DIPLOMA IN INTERNATIONAL HOSPITALITY ADMINISTRATION - Hospitality Administration And Management
11.2020
Bachelor of Arts - Hospitality Management
04.2001 -
CLASS XII (CBSE) -
2017
CLASS X (CBSE) -
Skills
Sales Strategy and Planning
Certification
BUTLER TRAINING PROGRAM
Accomplishments
- Banquet Supervisor at Young Chef Olympiad 2020
- Food and Beverage Manager at Fine Dining
- Marketing Consultant at Entrepreneurship Activity (Realia)
- Assistant Event Manager at 2nd Year Spring Food Festival 2019
- Food & Beverage Team Member at Food Festival 2017
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Intermediate (B1)
Timeline
Executive Food & Beverage - Mayfair Tea Resort, Siliguri
01.2023 - 02.2024
ASPIRE- Management Training Program - Mayfair Hotels and Resorts
12.2020 - 12.2022
Industrial Exposure Training - ITC Kohenur
06.2018 - 11.2018
Indira Gandhi Open University - Bachelors in Tourism Studies, Tourism And Travel Marketing
04.2001 -
UNIVERSITY OF WEST LONDON - Bachelor of Arts, Hospitality Management
04.2001 -
Assistant Manager Sales - AVASA - Group of Greenpark Hotels
3 2024 - Current
INTERNATIONAL INSITIUTE OF HOTEL MANAGEMENT - ADVANCED DIPLOMA IN INTERNATIONAL HOSPITALITY ADMINISTRATION, Hospitality Administration And Management
D.S.K. DAV PUBLIC SCHOOL - CLASS XII (CBSE),
MUNAM PUBLIC SCHOOL - CLASS X (CBSE),
BUTLER TRAINING PROGRAM
CERTIFICATE OF PARTICIPATION IN TRANING FOR H&R STAFF (2ND G20) TOURISM WORK GROUP MEETING
COVID-19 AWARENESS
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