Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Gulam Abdul Qadir

Gulam Abdul Qadir

Sales & Marketing
Puruliya,West Bengal

Summary

Results-driven sales professional with over 4 years of experience in the hospitality industry. Specializes in sales strategy development, client management, and team leadership. Demonstrates a proven track record of consistently exceeding sales targets, improving revenue through effective negotiation, and building long-term client relationships. Collaborates seamlessly with various departments to ensure exceptional service delivery and operational success. Fluent in English, Hindi, and Bengali, showcasing strong communication and organizational skills.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Assistant Manager Sales

AVASA - Group of Greenpark Hotels
3 2024 - Current
  • Spearheaded the development and execution of sales strategies to consistently achieve and exceed sales targets.
  • Conducted performance analysis by monitoring sales metrics, such as daily sales, average daily rates, and occupancy rates, to identify opportunities for improvement.
  • Built and maintained strong relationships with corporate clients, travel brokers, and other key stakeholders to drive consistent business.
  • Prepared detailed sales performance reports for senior management and provided strategic recommendations for improving revenue streams.
  • Collaborated with internal teams, including operations, marketing, and finance, to align business goals and ensure service excellence.
  • Led rate negotiations for corporate clients, securing favorable terms for group bookings and long-term contracts.
  • Trained and mentored junior sales staff, helping them improve their sales techniques, and contributing to overall team success.

Executive Food & Beverage

Mayfair Tea Resort, Siliguri
01.2023 - 02.2024
  • Responsible for prospecting, identifying, and establishing new customer opportunities by proactively reaching out to potential clients and partners.
  • Designed and implemented sales strategies that aligned with the company's overall business objectives, resulting in significant revenue growth.
  • Led market research initiatives to assess competitive pricing strategies and market trends, ensuring the company stayed ahead of its competitors.
  • Worked closely with senior management to develop pricing policies, sales targets, and marketing campaigns, enhancing brand visibility and profitability.
  • Coordinated with the Human Resources team in hiring and training sales personnel, ensuring they met the company's performance standards.
  • Managed post-sale client relationships, handling customer complaints, and ensuring a high level of satisfaction with after-sales services.

ASPIRE- Management Training Program

Mayfair Hotels and Resorts
12.2020 - 12.2022
  • Successfully completed a rigorous training program that covered all aspects of food and beverage service, from operational management to customer relations.
  • Managed F&B outlet operations, overseeing staff performance, inventory management, and guest satisfaction.
  • Led event planning and execution for high-profile events, including weddings and corporate functions, ensuring seamless service delivery.
  • Established Standard Operating Procedures (SOPs) for new outlets, contributing to the efficient management and smooth operation of F&B services.
  • Supervised a team tasked with opening a new Pool Side Bar, handling everything from conceptualization to daily operations, resulting in increased guest satisfaction.

Industrial Exposure Training

ITC Kohenur
06.2018 - 11.2018
  • Rotated through various departments, including Front Office, Housekeeping, and Food & Beverage, gaining a comprehensive understanding of hotel operations.
  • Played a key role in enhancing guest experience through attentive service and efficient handling of guest requests.
  • Assisted in setting up banquet services and restaurant operations, ensuring high standards of cleanliness, presentation, and service quality.

Education

Bachelors in Tourism Studies - Tourism And Travel Marketing

Indira Gandhi Open University, Delhi
04.2001 -

ADVANCED DIPLOMA IN INTERNATIONAL HOSPITALITY ADMINISTRATION - Hospitality Administration And Management

INTERNATIONAL INSITIUTE OF HOTEL MANAGEMENT, Kolkata, India
11.2020

Bachelor of Arts - Hospitality Management

UNIVERSITY OF WEST LONDON, United Kingdom
04.2001 -

CLASS XII (CBSE) -

D.S.K. DAV PUBLIC SCHOOL, Puruliya, India
2017

CLASS X (CBSE) -

MUNAM PUBLIC SCHOOL, Hazaribagh, India

Skills

Sales Strategy and Planning

Certification

BUTLER TRAINING PROGRAM

Accomplishments

  • Banquet Supervisor at Young Chef Olympiad 2020
  • Food and Beverage Manager at Fine Dining
  • Marketing Consultant at Entrepreneurship Activity (Realia)
  • Assistant Event Manager at 2nd Year Spring Food Festival 2019
  • Food & Beverage Team Member at Food Festival 2017

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Intermediate (B1)

Timeline

Executive Food & Beverage - Mayfair Tea Resort, Siliguri
01.2023 - 02.2024
ASPIRE- Management Training Program - Mayfair Hotels and Resorts
12.2020 - 12.2022
Industrial Exposure Training - ITC Kohenur
06.2018 - 11.2018
Indira Gandhi Open University - Bachelors in Tourism Studies, Tourism And Travel Marketing
04.2001 -
UNIVERSITY OF WEST LONDON - Bachelor of Arts, Hospitality Management
04.2001 -
Assistant Manager Sales - AVASA - Group of Greenpark Hotels
3 2024 - Current
INTERNATIONAL INSITIUTE OF HOTEL MANAGEMENT - ADVANCED DIPLOMA IN INTERNATIONAL HOSPITALITY ADMINISTRATION, Hospitality Administration And Management
D.S.K. DAV PUBLIC SCHOOL - CLASS XII (CBSE),
MUNAM PUBLIC SCHOOL - CLASS X (CBSE),
BUTLER TRAINING PROGRAM
CERTIFICATE OF PARTICIPATION IN TRANING FOR H&R STAFF (2ND G20) TOURISM WORK GROUP MEETING
COVID-19 AWARENESS
Gulam Abdul QadirSales & Marketing