Open To Work
GULAM MOHAMMED BHIKHA
Mumbai
Work Preference
Summary
Customer service professional with a strong history of exceeding customer expectations and enhancing satisfaction. Expertise in managing high-pressure situations while maintaining professionalism and composure. Excellent communicator with active listening skills that effectively resolve issues. Proficient in product showcasing and upselling, building connections with diverse customer backgrounds.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Eurogarages
Leicester
12.2022 - 01.2024
- Delivered friendly, attentive service by promptly addressing customer enquiries and efficiently processing orders, enhancing overall customer experience.
- Handled complaints professionally, providing effective solutions that resolved issues and maintained high levels of customer satisfaction.
- Performed cashier duties while offering product assistance and delivering exceptional customer care.
- Processed cash and card payments during peak shopping hours to reduce customer wait times, contributing to a smoother shopping experience.
General sales And Purchase Manager
Noor Foods & Beverages
VALSAD
08.2021 - 08.2022
- Cultivated relationships with premium clients through regular visits and personalized loyalty discounts.
- Achieved customer retention and expanded customer base, boosting product line and sales volume.
- Analyzed market trends to guide strategic purchasing decisions.
- Produced monthly and annual sales reports to identify growth trends and recommend enhancements.
Assistant Accountant and Sales Executive
ABM Marketing Cell Pvt Ltd
Mumbai
03.2019 - 08.2021
- Reviewed and reconciled general ledger entries, ensuring financial accuracy and integrity.
- Handled daily bookkeeping tasks, emphasizing accounts receivable, accounts payable, and disbursement reconciliations.
- Investigated vendor and employee invoice discrepancies, resolving issues to ensure smooth financial operations.
- Chased missing transactions to facilitate timely payment processing and maintain vendor relationships.
Education
Post Graduate Certificate In MBA - Business Administration
University of East London
London, ENG01-2023
Master Of Commerce -
Burhani College Of Commerce And Arts
MUMBAI01-2021
Bachelor Of Commerce -
Burhani College of College of Commerce And Arts
MUMBAI01-2019
Higher Secondary Certificate -
Burhani College Of Commerce And Arts
MUMBAI01-2015
ICSE -
ST PETER'S SCHOOL
MUMBAI01-2013
Skills
- Customer relationship management
- Customer retention
- Customer feedback analysis
- Service quality enhancement
- Data management
- Stock management
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Hobbies and Interests
Playing And Watching Football And Cricket
Languages
English And Hindi
Timeline
Customer Service Assistant
Eurogarages
12.2022 - 01.2024
General sales And Purchase Manager
Noor Foods & Beverages
08.2021 - 08.2022
Assistant Accountant and Sales Executive
ABM Marketing Cell Pvt Ltd
03.2019 - 08.2021
Post Graduate Certificate In MBA - Business Administration
University of East London
Master Of Commerce -
Burhani College Of Commerce And Arts
Bachelor Of Commerce -
Burhani College of College of Commerce And Arts
Higher Secondary Certificate -
Burhani College Of Commerce And Arts
ICSE -
ST PETER'S SCHOOL