Gulamrasul Ansari
Pune
Summary
Adept at IT Infrastructure Management and excelling in client-focused solutions, I significantly enhanced system reliability and efficiency at Cynexlink LLC. With expertise in Cloud Services and a knack for proactive problem-solving, I boast a track record of implementing strategic cybersecurity measures, achieving a 90% proficiency in troubleshooting across diverse operating systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Server and Desktop Administrator
Cynexlink LLC | United State
08.2019 - Current
- Company Overview: Cynexlink is a leading provider of managed IT services, specializing in comprehensive IT support, cybersecurity, and cloud solutions
- With over 20 years of experience, Cynexlink offers 24/7/365 management of systems and networks, ensuring minimal downtime and maximum productivity
- The company excels in delivering tailored solutions, from network management and VoIP to cloud integration and cybersecurity
- Cynexlink’s expert team partners with both small businesses and large enterprises, providing cost-effective, reliable, and innovative IT services that drive business success
- Office 365 creating emails AC/DL/Shared Mailboxes and create policy for shared Mailbox, Migrating emails, shared Mailbox
- Ticketing tools: Halo and Autotask ticketing tool, assign tickets and support colleague as per ticket severity
- RMM software, performing management task by using RMM tool including monthly patching, troubleshooting remotely, monitoring remotely, install and uninstall without end user interruption
- Monitoring tools: SolarWind, OpsRamp, OpenDNS
- Cybersecurity: SentinelOne, OverWatch Higher Wire Networks, DarkWeb, Threatlocker
- ManageEngine: M365 Manager Plus, ADManager Plus, ADAudit Plus, ADSelfervice
- Manage Azure AD objects Create users and groups, manage licenses in Azure AD, Create administrative units, Manage user and group properties, Manage device settings and device identity, Manage guest accounts, Configure self-service password reset
- Create and configure VMs Create a VM, manage images by using the Azure Compute Gallery, Configure Azure Disk Encryption, Move VMs from one resource group to another, Manage VM sizes
- Configure Azure Files and Azure Blob Storage Create an Azure file share, Configure Azure Blob Storage, configure storage tiers, Configure blob lifecycle management
- Attend weekly meetings with IT professionals concerning ongoing issues and service improvement strategies
- Installations and configuration of Windows server 2003, 2008, 2008 R2, 2012, 2016, 2019, 2024
- Installation and configuration of Apple OS, with 90% proficiency in troubleshooting
- Backup Tools: Datto, Datto Saas(Email), Synology DSM and Axcient x360 Recover
- Email Security: Proofpoint Enterprise and Proofpoint Essenstial
- Identify problematic areas and implement strategic solutions in time
- Purchase efficient and cost-effective technological equipment and software
- Cynexlink is a leading provider of managed IT services, specializing in comprehensive IT support, cybersecurity, and cloud solutions
- With over 20 years of experience, Cynexlink offers 24/7/365 management of systems and networks, ensuring minimal downtime and maximum productivity
- The company excels in delivering tailored solutions, from network management and VoIP to cloud integration and cybersecurity
- Cynexlink’s expert team partners with both small businesses and large enterprises, providing cost-effective, reliable, and innovative IT services that drive business success
Senior Server and Desktop Administrator
BissBay Pvt Ltd.
12.2017 - 08.2019
- Company Overview: BissBay is a B2B Lead generation company
- This provides services like Account Based Marketing, Lead Generation, Contact Discovery, Demand Generation, Appointment Setting, Webinar Registration, Market Research & Profiling, Content Syndication, GDPR and Global Compliance
- Office 365 creating emails AC/DL/Shared Mailboxes and create policy for shared Mailbox, Migrating emails, shared Mailbox
- Ticketing tools: Halo and Autotask ticketing tool, assign tickets and support colleague as per ticket severity
- Monitoring tools: SolarWind, OpsRamp, OpenDNS
- ManageEngine: M365 Manager Plus, ADManager Plus, ADAudit Plus, ADSelfervice
- Manage Azure AD objects Create users and groups, manage licenses in Azure AD, Create administrative units, Manage user and group properties, Manage device settings and device identity, Manage guest accounts, Configure self-service password reset
- Create and configure VMs Create a VM, manage images by using the Azure Compute Gallery, Configure Azure Disk Encryption, Move VMs from one resource group to another, Manage VM sizes
- Configure Azure Files and Azure Blob Storage Create an Azure file share, Configure Azure Blob Storage, configure storage tiers, Configure blob lifecycle management
- Installations and configuration of Windows server 2003, 2008, 2008 R2, 2012, 2016, 2019, 2024
- Installation and configuration of Apple OS, with 90% proficiency in troubleshooting
- Email Security: Proofpoint Enterprise and Proofpoint Essenstial
- Identify problematic areas and implement strategic solutions in time
- BissBay is a B2B Lead generation company
- This provides services like Account Based Marketing, Lead Generation, Contact Discovery, Demand Generation, Appointment Setting, Webinar Registration, Market Research & Profiling, Content Syndication, GDPR and Global Compliance
Server and Network Administrator
Frameboxx & Networxx
12.2014 - 12.2017
- Company Overview: Frameboxx is one of the best institutes which offer skill-based curricula to help students specialize their careers in Animation, VFX (Visual Effects), Game asset Design, Graphic Design, Web Design & Development, Multimedia, Broadcast design, Film Making and other related creative and technical sectors
- Implement Open source Command line installation BigBlueButton (Video Conference)
- IP Camera Installation Client Side and Configured
- NVR Configuration, camera Recording
- Computer assembling installation and troubleshooting
- Troubleshooting of Microsoft Application problem
- Troubleshooting hardware and software problems
- I was accountable for providing real time support to client computers
- Installation and troubleshooting Animation software and upgrade and report accordingly to senior team
- Server and client Machine backup
- Restore and recovery
- Create user and assign policies
- Hardware installation and configuration, maintenance, trouble shooting and up gradation
- Attendance Machine installation and configuration, troubleshooting, maintenance, and report monthly to management team
- Managing 24x7 Service Desk and he is expert at handling of incidents, service requests and change request
- Handling Technology services, desktop support as well as infrastructure
- Working with US, UK, client for IT services desk
- Frameboxx is one of the best institutes which offer skill-based curricula to help students specialize their careers in Animation, VFX (Visual Effects), Game asset Design, Graphic Design, Web Design & Development, Multimedia, Broadcast design, Film Making and other related creative and technical sectors
Technical Support Executive
Elink Solutions Pvt. Ltd.
10.2012 - 10.2014
- Company Overview: Elink Solutions use to build software includes identifying a need, designing the program, and testing it for issues
- Providing 24x7 technical supports for their clients
- Maintaining and installing computer networks based around Microsoft Client Machine
- Working as part of a team and operating in a fast paced, changing and challenging environment
- Managing 24x7 Service Desk catering in Elink Solutions, ensuring proper handling of Service and change Request and Incident Management
- First point of contact for providing support for all IT applications and systems to client users
- Implement, support, administration and management for Windows 2003, 2008, 2008R2
- Ensure that the defined SLAs are being met
- Troubleshooting issues related to hardware, Software, applications, networks & Printer
- Installing monthly patches on the Servers
- Elink Solutions use to build software includes identifying a need, designing the program, and testing it for issues
- Providing 24x7 technical supports for their clients
Education
MBA - IT
10.2024
BBA -
HSC -
SSC -
Skills
- IT Infrastructure Management
- Cloud Services
- Cybersecurity
- Backup & Recovery
- Network Administration
- Technical Support
- Tools & Software
Certification
- MCSA Office 365
- Azure 104
- Azure 105
- Azure fundamental
- ITIL
- MCITP
- MCP
- ThreatLocker Training done
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief.
Languages
- English (Written/Spoken)
- Hindi (Written/Spoken)
- Urdu (Written/Spoken)
- Arabic (Read)
Timeline
Senior Server and Desktop Administrator
Cynexlink LLC | United State
08.2019 - Current
Senior Server and Desktop Administrator
BissBay Pvt Ltd.
12.2017 - 08.2019
Server and Network Administrator
Frameboxx & Networxx
12.2014 - 12.2017
Technical Support Executive
Elink Solutions Pvt. Ltd.
10.2012 - 10.2014
MBA - IT
BBA -
HSC -
SSC -
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