GULAM USAIN N
Perumbakkam, Chennai
Summary
Results-driven AR Lead with 16 years of experience managing high-volume cash application processes and leading teams in SAP environments. Proven track record of reducing unapplied cash, improving posting accuracy, and driving process efficiency through SAP automation and strong team development.
Overview
17
17
years of professional experience
Work History
AR LEAD
EIKON-X LLC
CHENNAI
03.2024 - Current
- Leading a team of 5 Analysts, managing end-to-end accounts receivable operations including invoicing, payment application, and reconciliation activities.
- Oversaw accurate and timely invoice generation and ensured submission to customers through multiple channels (Customer portals, and Emails), maintaining strict adherence to client-specific requirements by maintaining 100% SLA.
- Managing cash application for a high-value/critical entity, ensuring accurate allocation of receipts against open invoices, minimizing unapplied cash from 2.6M to 126K.
- Preparing and Analyzing Weekly AR Aging reports across multiple entities, identifying overdue balances and Key risk areas.
- Generate and maintain daily revenue reports, ensuring alignment with financial records and supporting leadership with insights on revenue trends and variances.
- Served as primary point of contact for stakeholders (clients, internal finance teams, collections, and sales), resolving discrepancies, payment issues, and billing queries efficiently.
- Enhanced stakeholder relationships through timely communication and effective issue resolution, maintaining adherence to SLAs.
- Monitoring Team performance through KPIs such as Cash application accuracy, Aging reduction, and Invoice cycle time, ensuring consistent achievement of targets.
- Collaborating with cross-functional teams to ensure seamless AR operations and effective working capital management.
- Supporting Audits by providing required documentation and ensuring compliance with internal controls.
Senior Specialist - Accounts Receivable
Maersk Global Service Centre
Chennai
07.2013 - 02.2024
- Led and managed a team of 5 members, overseeing daily task allocation, workload balancing, and performance monitoring across cash application functions.
- Managed end-to-end cash application process in SAP for 18 countries in Africa Region, posting 10K monthly payments with a consistent accuracy rate of 98%+, minimizing misapplications and unapplied cash
- Maintaining unapplied cash balance by 0.5% by implementing structured follow-up with customers and collections team.
- Achieved same-day cash application for identified customers, contributing to a reduction in DSO.
- Led month-end AR close activities, ensuring accurate reconciliation between bank statements and subledger with no discrepancies.
- Resolved unapplied and unidentified payments monthly by coordinating with customers, collections, and sales teams, significantly reducing aged open items
- Acted as the primary liaison for global compliance reports, obtaining necessary approvals from
Regional Managers and GSC AR Lead to uphold regulatory standards and ensure adherence to internal policies. - Supported and implemented SOPs, Process improvements and reducing team error rates
- Implemented comprehensive trackers for payment applications, reversals, refunds, and write-offs at the regional level, streamlining operations and ensuring standardized procedures.
- Managed resolution of queries via email and calls, leveraging expertise as a Super User for SAP,
oversee monthly Cash Application Connect sessions and collaborate effectively with regional cash
applicators. - Acted as the SAP AR subject matter expert (SME) for the team, resolving system issues, guiding process decisions, and coordinating with IT for SAP enhancements and testing
- Fostered a collaborative and high-performance team culture, maintaining low attrition and consistently meeting month-end targets even during peak periods.
- Played a pivotal role in the Vestas Customer Project, supporting
SOA simulation, designing customized SOA formats, and tailoring them according to customer specifications. - Spearheaded automation efforts by developing Macros for various processes,
including SOA, manual dunning, and on-account reporting, resulting in significant efficiency improvements. - Standardized and enhanced the COLLECTOOL process in West Africa, leading to
streamlined operations and improved debt collection efficiency.
Senior Process Associate
Hewlett Packard
Chennai
05.2012 - 07.2013
- Executed gross profit controlling activities for DHL Spain, enhancing financial oversight.
- Ensured financial integrity by accurately recording direct operating expenses and prepaid expenses.
- Conducted comprehensive validation of shipment charges, adhering to agreed rates and minimizing discrepancies.
- Scrutinized airline invoices to verify billing accuracy, ensuring meticulous review of charges.
- Resolved mismatches between claimed and accepted amounts through coordination with airlines and operations departments.
- Maintained updated exchange rates in systems to support accurate financial transactions and reporting.
Senior Analyst
Flextronics GSC
Chennai
06.2009 - 05.2012
- Handled 4 European countries Intercompany AR activities.
- Delivered SOAs and performed follow-ups to ensure payments on time from internal customers.
- Monitored receipts of collection and ensured 100% TAT adherence.
- Prepared AR aging reports on a weekly basis and AR GL reconciliation reports during month-end.
- Cleared variances in OLS (Outlook Soft) report for AR and AP.
Assistant Branch Head
Manappuram Finance
Kerala
01.2009 - 06.2009
- Managed a team of 6 employees, enhancing productivity and collaboration.
- Maintained customer relationships to foster loyalty and retention.
- Developed and implemented marketing strategies to drive brand awareness.
- Conducted regular audits to ensure compliance with company policies.
Education
MBA -
JJCET
TRICHY08-2008
B.Com. With Computer Application -
SBK Arts And Science
Aruppukottai, Virudhunagar08-2006
Skills
- Accounts receivable management
- Cash application
- Financial reconciliation
- Revenue reporting
- SAP proficiency
- Process improvement
- Team leadership
- Stakeholder engagement
Timeline
AR LEAD
EIKON-X LLC
03.2024 - Current
Senior Specialist - Accounts Receivable
Maersk Global Service Centre
07.2013 - 02.2024
Senior Process Associate
Hewlett Packard
05.2012 - 07.2013
Senior Analyst
Flextronics GSC
06.2009 - 05.2012
Assistant Branch Head
Manappuram Finance
01.2009 - 06.2009
MBA -
JJCET
B.Com. With Computer Application -
SBK Arts And Science