Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Gulfisha Sana Shaik

Gulfisha Sana Shaik

Kakinada

Summary

Accomplished Accounts Payable Clerk with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Customer Service Associate

Amazon
09.2024 - 03.2025
  • Handled real-time customer queries through the chat process, ensuring prompt and efficient resolution
  • Managed over 39 inquiries per day while maintaining a consistent 100% positive feedback rating
  • Improved overall customer survey ratings by 38% through quality support and personalized assistance
  • Reduced negative reviews by 46% by effectively identifying and resolving issues
  • Streamlined chat dispatching and ticket-handling processes to boost resolution speed and customer satisfaction
  • Maintained high performance under pressure, ensuring accurate and timely issue resolution
  • Recognized as a Top Performer at Amazon for achieving a 100% satisfaction rating


Accounts Executive

KMK Enterprises
11.2023 - 12.2024


  • Purchase and sales invoice processing.
  • Chasing up outstanding vendor accounts.
  • Handling all telephone inquiries relating to accounts payable issues.

Education

Bachelor of Computer Science -

ADIKAVI NANNAYA UNIVERSITY
01.2019 - 01.2022

Skills

  • Accounts Payable
  • Taxation (GST & TDS)
  • Conflict Resolution
  • Time Management
  • Multitasking

Certification

Recognized as a Top Performer at Amazon for achieving a 100% satisfaction rating.

Personal Information

Timeline

Customer Service Associate

Amazon
09.2024 - 03.2025

Accounts Executive

KMK Enterprises
11.2023 - 12.2024

Bachelor of Computer Science -

ADIKAVI NANNAYA UNIVERSITY
01.2019 - 01.2022

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Gulfisha Sana Shaik