GULNAAZ FATIMA
Hyderabad
Summary
I am on the quest for a stimulating position within a distinguished organization where I can deploy my robust technical acumen, comprehensive database expertise, and adept management capabilities. My goal is to contribute significantly to the organization's expansion while concurrently broadening my understanding of the latest and evolving trends within the IT industry. My commitment to excellence and continuous professional development is geared towards fostering innovation and driving success in a dynamic technological landscape.
Eager to join a distinguished team, leveraging my robust technical, database, and management expertise to drive organizational growth while staying abreast of IT innovations.
Overview
2
2
years of professional experience
Work History
Technical Support Associate
Tech Mahindra
Hyderabad
10.2021 - 09.2023
- Work with the project Belong as a Technical support associate in international voice process where use to resolve the query of customer By sending an email and calling the customers Skills on Trouble shoot and testing via tool NBN Work on creating cases resolving the ticket
- Reported customer feedback and feature requests to the development team.
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics.
- Monitored system performance metrics on a daily basis.
- Provided guidance to less experienced technicians when needed.
- Created reports detailing customer satisfaction levels over time.
- Tracked customer inquiries using CRM software.
Education
BIPC -
Princess Esin Junior College
01-2020
SSC -
IZM Girl's High School
01-2017
Skills
- Salesforce skills
- Technical skills
- Time management
- Problem solving
- Employability skills
- Troubleshooting
- Telecommunications
- Application Support
- Customer Service
Personal Information
Date of Birth: 11/27/2000
Languages
English
Awards
- Awarded a super speaker bagged in SAFA institute
- Certificate Quality Rock star at work station for delivering a best customer support
- Awarded by many certificates for participating in extracurricular activities
Projects
Belong, Australia's first carbon neutral telcoIt feels good to Belong We're here to make our world as inclusive as possible. And we've been doing it since 2013. Our lives are online. We make it easy (and affordable) to live your digital life. And we make sure you can do that while minimizing our impact on the planet.
Disclaimer
I hereby declare that all above information stated is true to the best of my knowledge.
Affiliations
- Reading books
- Cooking
- Arts & crafts
- Exploring new places.
Languages
English, Urdu and Hindi
First Language
Accomplishments
- Awarded a super speaker bagged in SAFA institute.
- Certificate Quality Rock star at work station for delivering a best customer support.
- Awarded by many certificates for participating in extracurricular activities.
Timeline
Technical Support Associate
Tech Mahindra
10.2021 - 09.2023
BIPC -
Princess Esin Junior College
SSC -
IZM Girl's High School
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra