GULRUH BAHRA

Key Skills: Entrepreneurship | Brand Development | Operations Management | Creative Direction

• Founded a handcrafted wellness brand, managing end-to-end operations including product design, material sourcing, production, and branding.
• Developed product lines including Banarasi silk table and cushion collections, handcrafted purses, and home decor items — blending traditional craftsmanship with intentional living.
• Building brand presence across Instagram, Facebook, and WhatsApp; exploring e-commerce and international promotion opportunities.
• Applying project management, operational agility, and creative problem-solving to build a purpose-driven business from the ground up.

Key Skills: Governance Frameworks | Strategic Planning | Quality Management | Cross-Functional Leadership

• Led training operations for 30 trainers and 4 managers across multiple locations — established governance frameworks enabling consistent delivery across new hire, ramp, remedial, cross-skill, and upskill programs.
• Worked with senior leadership to define program scope and success metrics — operated in high ambiguity, discovering the path forward rather than executing a pre-defined plan.
• Established Quality Management Systems (QMS) and Standard Operating Procedures (SOPs) — built infrastructure for scalable delivery.
• Directed identification and resolution of complex issues outside established programs — escalated risks and ensured mitigation strategies were executed.
• Consolidated project reporting mechanisms — enhanced clarity and accessibility of performance data for senior leadership.
• Provided consultative advisory to leadership on training strategies, resource needs, and operational improvements.

Key Skills: Vendor Management | Change Management | Stakeholder Engagement | Process Standardization

• Spearheaded complex, cross-functional training projects — delivered on time through strategic prioritization and team leadership across business units.
• Negotiated vendor contracts and managed supply chain partnerships — secured favourable terms while strengthening long-term relationships.
• Reduced client escalations — implemented proactive risk management and clear communication strategies, improving client trust.
• Led change management for key initiatives — drove seamless adoption of new technologies and processes across the organization.
• Standardized training content, delivery, and reporting across multiple sites — collaborated with other divisions to improve consistency and reduce redundancy.
• Championed continuous improvement — led facilitation, coaching, and engagement initiatives that strengthened team performance and culture.

Key Skills: Team Leadership | Resource Optimization | New Hire Training | Mentorship

• Led end-to-end new hire training and performance for Amazon Selling Partner Support and AT&T accounts — managed a team of 7 trainers and 3 virtual training resources.
• Partnered with operations and leadership to align training initiatives with business objectives — ensured operational readiness and client requirements were met.
• Managed training initiatives from planning through implementation — oversaw development, execution, and sustenance for new hire, OJT, and ramp programs.
• Optimized resource allocation — created detailed project scopes, budgets, timelines, and staffing plans.
• Mentored junior associates in project management, client relations, and professional development.