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Summary
Overview
Work History
Education
Skills
Previous Experience
Key Projects
Highlights
Work Availability
Software
Languages
Interests
Timeline
Hi, I’m

GULRUH BAHRA

Senior Training And Development Leader
PUNE,MH
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
GULRUH BAHRA

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave

Summary

Seasoned Training and Development leader with over 16 years of experience in building and scaling learning functions within global organizations. Expertise includes strategic program design, cross-skilling and upskilling initiatives, change management, and leadership of large training teams, all while maintaining a strong focus on delivering measurable performance outcomes. Recognized for effectively bridging the gap between business goals and people development, fostering practical and human-centered learning environments.

Currently channeling extensive experience into creating a handcrafted wellness brand that integrates creativity, purpose, and healing.

Overview

16
years of professional experience

Work History

Waheguru's Thread
Pune

Founder
08.2025 - Current

Job overview

Key Skills: Entrepreneurship | Brand Development | Operations Management | Creative Direction

  • Founded a handcrafted wellness brand, managing end-to-end operations including product design, material sourcing, production, and branding.
  • Developed product lines including Banarasi silk table and cushion collections, handcrafted purses, and home decor items — blending traditional craftsmanship with intentional living.
  • Building brand presence across Instagram, Facebook, and WhatsApp; exploring e-commerce and international promotion opportunities.
  • Applying project management, operational agility, and creative problem-solving to build a purpose-driven business from the ground up.

R1RCM Global Private Limited
Hyderabad

Program Leader – Training
04.2024 - 01.2025

Job overview

Key Skills: Governance Frameworks | Strategic Planning | Quality Management | Cross-Functional Leadership

  • Led training operations for 30 trainers and 4 managers across multiple locations — established governance frameworks enabling consistent delivery across new hire, ramp, remedial, cross-skill, and upskill programs.
  • Worked with senior leadership to define program scope and success metrics — operated in high ambiguity, discovering the path forward rather than executing a pre-defined plan.
  • Established Quality Management Systems (QMS) and Standard Operating Procedures (SOPs) — built infrastructure for scalable delivery.
  • Directed identification and resolution of complex issues outside established programs — escalated risks and ensured mitigation strategies were executed.
  • Consolidated project reporting mechanisms — enhanced clarity and accessibility of performance data for senior leadership.
  • Provided consultative advisory to leadership on training strategies, resource needs, and operational improvements.

ACCESS Healthcare Services
Pune

Senior Delivery Manager – Training
12.2019 - 03.2024

Job overview

Key Skills: Vendor Management | Change Management | Stakeholder Engagement | Process Standardization

  • Spearheaded complex, cross-functional training projects — delivered on time through strategic prioritization and team leadership across business units.
  • Negotiated vendor contracts and managed supply chain partnerships — secured favourable terms while strengthening long-term relationships.
  • Reduced client escalations — implemented proactive risk management and clear communication strategies, improving client trust.
  • Led change management for key initiatives — drove seamless adoption of new technologies and processes across the organization.
  • Standardized training content, delivery, and reporting across multiple sites — collaborated with other divisions to improve consistency and reduce redundancy.
  • Championed continuous improvement — led facilitation, coaching, and engagement initiatives that strengthened team performance and culture.

Sutherland
Chennai

Senior Associate Manager – Training
06.2017 - 12.2019

Job overview

Key Skills: Team Leadership | Resource Optimization | New Hire Training | Mentorship

  • Led end-to-end new hire training and performance for Amazon Selling Partner Support and AT&T accounts — managed a team of 7 trainers and 3 virtual training resources.
  • Partnered with operations and leadership to align training initiatives with business objectives — ensured operational readiness and client requirements were met.
  • Managed training initiatives from planning through implementation — oversaw development, execution, and sustenance for new hire, OJT, and ramp programs.
  • Optimized resource allocation — created detailed project scopes, budgets, timelines, and staffing plans.
  • Mentored junior associates in project management, client relations, and professional development.

Education

C.C.S. University
Meerut

M.Sc. from Biotechnology
01-2004

RBC College, Calcutta University

B.Sc. from Zoology, Botany, Chemistry
01-2002

Skills

Designing training strategies

Metrics-driven improvement

Effective program execution

Stakeholder collaboration

Goal-oriented planning

Project execution management

Mentorship and guidance

Innovative problem-solving

Organizational adoption strategies

Previous Experience

  • Assistant Manager – Training, | Wipro BPO | Mumbai | Aug 2014 – Jun 2017
  • Product & Process Trainer | Intelenet Global Services | Mumbai | Feb 2013 – Aug 2014
  • Technical Process Trainer | Wipro BPO | Kolkata | Nov 2011 – Nov 2012
  • Specialist Trainer – MTS | Aegis BPO | Kolkata | Feb 2011 – Nov 2011
  • Quality Analyst | Wipro BPO | Kolkata | Nov 2007 – Sep 2009

Key Projects

1. Sandbox – Simulated Learning Environment

Tool simulation enabling experiential learning for trainees.

  • Revised curriculum to include sandbox training and practice sessions per topic, along with mock calls.
  • Introduced a Pre-OJT phase with 6 hours of complex mock calls (increasing complexity daily) and 2 hours of feedback, group discussions, and Q&A.
  • Implemented across 3 batches, resulting in a 10% increase in overall quality and an 8% increase in production count during OJT phase

2. Ramp to Goal Readiness

Change management initiative to improve production and quality outcomes post-ramp.

  • Conceptualized to skill trained new hires on worklist management at the end of ramp phase.
  • Restructured curriculum including holistic workflow and base worklists at claim entry levels.
  • Delivered first batch with 131% production and 90%+ service quality for two consecutive months.

3. Nesting Standardization

Co-owned project to reduce variance in new hire performance measurement across India geographies.

  • Identified gaps in nesting programs and executed a standardized plan across individual verticals.
  • Reduced pre-process training from 16 days to 5 days and process training from 10 days to 7 days.
  • Extended OJT phase from 8 days to 25 days to enhance readiness.
  • Improved average quality ramp performance from 79% (8 batches) to 84% (11 batches).

4. Project Titan – Training India Strategy

Championed initiative to develop a multiskilled workforce for virtual training.

  • Drove strategy to build cross-functional capabilities, enabling trainers to deliver effectively in a virtual environment.

Highlights

  • Best Training Manager – Sutherland (OND 2017, AMJ 2018)
  • Best Trainer – Wipro (three consecutive quarters) and Intelenet (three consecutive quarters)
  • 100% Throughput – Talk Talk accounts
  • Led pandemic-era training transformation — transitioned new hire and OJT programs to virtual delivery, maintaining performance through structured interventions and real-time support
Availability
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
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Software

LMS, Zoom, MS Office 360, Adobe Connect, Cisco Webex, Talent LMS, Canvas, Workday, Sandbox, Adobe Captive

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Bengali
Advanced (C1)
Marathi
Elementary (A2)

Interests

Art and Craft - resin art, acrylic painting, candle making, purses, place mats, cushion covers, table napkins, stone art, clay art, painting

Timeline

Founder

Waheguru's Thread
08.2025 - Current

Program Leader – Training

R1RCM Global Private Limited
04.2024 - 01.2025

Senior Delivery Manager – Training

ACCESS Healthcare Services
12.2019 - 03.2024

Senior Associate Manager – Training

Sutherland
06.2017 - 12.2019

RBC College, Calcutta University

B.Sc. from Zoology, Botany, Chemistry

C.C.S. University

M.Sc. from Biotechnology
GULRUH BAHRASenior Training And Development Leader