Learning Management System (LMS), CRM, Sandbox, Adobe Captive Microsoft Teams, Zoom, Kahoot, MIcrosoft 360 Capilot, Adobe Acrobat
Gulruh Bahra
Pune,Maharashtra
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
A seasoned Training and Development leader with over 15 years of experience in building and scaling learning functions across global organizations. Expertise spans strategic program design, cross-skilling and upskilling initiatives, change management, and leading large training teams - always with a focus on measurable performance outcomes. Known for bridging the gap between business goals and people development, creating learning environments that are both practical and human. Currently also channelling this experience into building a handcrafted wellness brand, weaving together creativity, purpose, and healing.
Overview
16
16
years of professional experience
Work History
Founder
Waheguru's Thread
Pune
07.2025 - Current
- Founded a handcrafted wellness brand, managing end-to-end operations including product design, material sourcing, production, and branding.
- Developed product lines including Banarasi silk table and cushion collections, handcrafted purses, and home decor items - blending traditional craftsmanship with intentional living.
- Building brand presence across Instagram, Facebook, and WhatsApp; exploring e-commerce and international promotion opportunities.
- Applying project management, operational agility, and creative problemsolving to build a purpose-driven business from the ground up.
Program Leader - Training
R1RCM Global Private Limited
Hyderabad
04.2024 - 01.2025
- Led training operations for 30 trainers and 4 managers across multiple locations - established governance frameworks enabling consistent delivery across new hire, ramp, remedial, cross-skill, and upskill programs.
- Worked with senior leadership to define program scope and success metrics - operated in high ambiguity, discovering the path forward rather than executing a pre-defined plan.
- Established Quality Management Systems (QMS) and Standard Operating Procedures (SOPs) - built infrastructure for scalable delivery.
- Directed identification and resolution of complex issues outside established programs - escalated risks and ensured mitigation strategies were executed.
- Consolidated project reporting mechanisms - enhanced clarity and accessibility of performance data for senior leadership.
- Provided consultative advisory to leadership on training strategies, resource needs, and operational improvements.
Senior Delivery Manager - Training
ACCESS Healthcare Services
Pune
12.2019 - 03.2024
- Spearheaded complex, cross-functional training projects - delivered on time through strategic prioritization and team leadership across business units.
- Negotiated vendor contracts and managed supply chain partnerships - secured favourable terms while strengthening long-term relationships.
- Reduced client escalations - implemented proactive risk management and clear communication strategies, improving client trust.
- Led change management for key initiatives - drove seamless adoption of new technologies and processes across the organization.
- Standardized training content, delivery, and reporting across multiple sites - collaborated with other divisions to improve consistency and reduce redundancy.
- Championed continuous improvement - led facilitation, coaching, and engagement initiatives that strengthened team performance and culture.
Senior Associate Manager - Training
Sutherland
Chennai
06.2017 - 12.2019
- Led end-to-end new hire training and performance for Amazon Selling Partner Support and AT&T accounts - managed a team of 7 trainers and 3 virtual training resources.
- Partnered with operations and leadership to align training initiatives with business objectives - ensured operational readiness and client requirements were met.
- Managed training initiatives from planning through implementation - oversaw development, execution, and sustenance for new hire, OJT, and ramp programs.
- Optimized resource allocation - created detailed project scopes, budgets, timelines, and staffing plans.
- Mentored junior associates in project management, client relations, and professional development.
Assistant Manager - Training
Wipro BPO
Mumbai
08.2014 - 06.2017
Product & Process Trainer
Intelenet Global Services
Mumbai
02.2013 - 08.2014
Technical Process Trainer
Wipro BPO
Kolkata
11.2011 - 11.2012
Specialist Trainer - MTS
Aegis BPO
Kolkata
02.2011 - 11.2011
Quality Analyst
Wipro BPO
Kolkata
11.2007 - 09.2009
Education
M.Sc. - Biotechnology
01.2004
B.Sc. - Biology, Physics, Chemistry
01.2002
Skills
- Training & Development Strategy
- Program Management & Scalable Execution
- Change Management & Organizational Adoption
- Quality Management & Process Optimization
- Team Leadership & Talent Development
- Stakeholder Engagement & Vendor Management
- Entrepreneurial Mindset & Innovation
- Performance Metrics & Continuous Improvement
Websites
Professional Highlights
- Best Training Manager - Sutherland (OND 2017, AMJ 2018)
- Best Trainer - Wipro (three consecutive quarters) and Intelenet (three consecutive quarters)
- 100% Throughput - Talk Talk accounts
- Led pandemic-era training transformation - transitioned new hire and OJT programs to virtual delivery, maintaining performance through structured interventions and real-time support
Personal Information
Title: SENIOR TRAINING & DEVELOPMENT LEADER
Timeline
Founder - Waheguru's Thread
07.2025 - Current
Program Leader - Training - R1RCM Global Private Limited
04.2024 - 01.2025
Senior Delivery Manager - Training - ACCESS Healthcare Services
12.2019 - 03.2024
Senior Associate Manager - Training - Sutherland
06.2017 - 12.2019
Assistant Manager - Training - Wipro BPO
08.2014 - 06.2017
Product & Process Trainer - Intelenet Global Services
02.2013 - 08.2014
Technical Process Trainer - Wipro BPO
11.2011 - 11.2012
Specialist Trainer - MTS - Aegis BPO
02.2011 - 11.2011
Quality Analyst - Wipro BPO
11.2007 - 09.2009
C.C.S. University - M.Sc., Biotechnology
RBC College - B.Sc., Biology, Physics, Chemistry
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time offAccomplishments
- Best Training Manager – Sutherland (OND 2017, AMJ 2018)
- Best Trainer – Wipro (three consecutive quarters) and Intelenet (three consecutive quarters)
- 100% Throughput – Talk Talk accounts
- Led pandemic-era training transformation — transitioned new hire and OJT programs to virtual delivery, maintaining performance through structured interventions and real-time support
Certification
Trainer the Trainer certification done by Centurm for Airtel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Interests
Art and Craft - resin art, acrylic painting, candle making, purses, place mats, cushion covers, table napkins, stone art, clay art, painting