Gulshan Faisiya
Chennai
Summary
Senior Business Analyst with 8+ years of experience enabling enterprise transformation through process optimization, advanced analytics, and technology solutions. Recognized for bridging business and IT to deliver scalable, high-impact systems that improve operational efficiency and decision-making. Strong track record of partnering with stakeholders to drive measurable business outcomes in complex, fast-moving environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
KYYBA India PVT LTD
09.2023 - Current
- Partnered with business stakeholders, clients, and delivery teams to elicit, analyze, and validate complex business requirements for new initiatives and system enhancements.
- Translated business needs into clear and actionable artifacts including Business Requirements, Functional Specifications, Use Cases, and User Stories to ensure alignment across business and technology teams.
- Drove end-to-end requirement traceability and solution alignment across the SDLC, acting as the primary liaison between business and technical teams.
- Led scope definition, effort estimation, and delivery planning, ensuring initiatives were aligned with strategic objectives and delivery milestones.
- Collaborated with engineering and data teams to design optimized data solutions, improving data accessibility, performance, and reliability for analytics and reporting.
- Partnered with data science teams to interpret predictive model outputs and translate them into actionable business strategies.
- Leveraged Google Analytics to track user engagement, conversion rates, and campaign effectiveness, supporting data-driven product and marketing decisions.
- Delivered executive-level insights by analyzing and presenting complex datasets to support strategic planning and operational decision-making.
- Led User Acceptance Testing (UAT) strategy and execution, coordinating stakeholders, validating business outcomes, and ensuring readiness for production deployment.
- Implemented AI-enabled test case generation and defect prediction approaches to improve test coverage, reduce risk, and enhance overall solution quality.
- Defined and monitored success metrics and KPIs to measure solution effectiveness and identify opportunities for continuous improvement.
- Championed process optimization initiatives by identifying inefficiencies and implementing scalable solutions to improve delivery speed, quality, and operational performance.
- Client: Massachusetts Department of Transitional Assistance (DTA)
Business Analyst
iOPEX Technologies Pvt Ltd
06.2021 - 08.2023
- Led requirements elicitation for mobile application initiatives on the Google Apps platform by collaborating with business stakeholders to understand needs, define scope, and document clear, actionable requirements.
- Developed comprehensive requirement and design artifacts including BRDs, FRDs/FSDs, Use Cases, RTMs, and Definition of Done to guide development and ensure traceability.
- Defined prioritization frameworks such as MoSCoW to support backlog management and release planning.
- Created and maintained end-to-end project roadmaps, aligning business objectives with delivery milestones and timelines.
- Partnered closely with UI/UX designers, developers, and solution architects to translate business requirements into effective technical and user-centric solutions.
- Collected and incorporated client and user feedback into iterative releases to continuously improve product value and usability.
- Coordinated and facilitated User Acceptance Testing (UAT), validating business scenarios, gathering stakeholder feedback, and ensuring readiness for production deployment.
- Utilized SQL to extract and analyze transactional data and produce custom reports to support business insights and operational decision-making.
- Supported low-code/no-code mobile application development initiatives by bridging business needs with platform capabilities and technical constraints.
- Client: GOOGLE, British Telecom, T- Mobile
Business Data Analyst
SuccessGyan India LLP
12.2018 - 03.2021
- Designed, built, and maintained data and reporting infrastructure using SQL to deliver real-time and actionable insights across sales, marketing, and finance functions.
- Collected, cleaned, and analyzed primary and secondary data to support program evaluation, operational reporting, and strategic decision-making.
- Developed and automated recurring data maintenance, validation, and quality processes to ensure accuracy, consistency, and reliability of business data.
- Created executive-ready dashboards and reports using Power BI, Qlik Sense, and Excel (Power Pivot, Power View), transforming raw data into meaningful KPIs and business insights.
- Published and maintained self-service dashboards and standardized reports to improve visibility into performance metrics and operational trends.
- Applied data modeling, database design, and advanced SQL techniques to optimize reporting performance and support scalable analytics solutions.
- Generated ad-hoc and scheduled reports to support internal stakeholders and customer requests with timely and high-quality data deliverables.
- Communicated analytical findings, trends, and recommendations clearly to business leaders and key decision-makers through reports, dashboards, and presentations.
- Partnered with business teams to define key metrics, improve data usage, and align reporting outputs with organizational goals.
- Troubleshot and resolved data, reporting, and database issues to ensure continuity of analytics and business operations.
- Supported CRM and business platforms (e.g., Zoho CRM and Zoho Creator) to enable lead tracking, invoicing, and operational reporting.
Education
Bachelor of Business Administration -
Ethiraj College for Women
Skills
- Strategic Planning
- Business Alignment
- Requirements Analysis & Documentation
- Stakeholder Engagement
- Business Intelligence
- Data Visualization
- Analytical Thinking
- Root Cause Analysis & Problem Solving
- Decision Support & Outcome Evaluation
- Executive Communication & Storytelling
Technical Skills
- Analytics: SQL, Power BI, Google Analytics
- Delivery & Tracking: JIRA, ServiceNow
- Documentation: Confluence, Microsoft Office Suite
- AI Tools: ChatGPT, Grok, Copilot
- Methodologies: SDLC (Agile, Waterfall)
Certification
- Business Analysis Fundamentals
- SQL Fundamentals
- JIRA Fundamentals
Languages
- English
- Tamil
- Telugu
- Hindi
- Urdu
Timeline
Senior Business Analyst
KYYBA India PVT LTD
09.2023 - Current
Business Analyst
iOPEX Technologies Pvt Ltd
06.2021 - 08.2023
Business Data Analyst
SuccessGyan India LLP
12.2018 - 03.2021
Bachelor of Business Administration -
Ethiraj College for Women