Gulshan Gupta

• Managing a team of 5 members (Product managers, Data Analyst & Operations Analysts) to successfully run the product BAU and deliver numerous product features
• Led Payments & Compliance charter under the Platform experience vertical for US and Indonesia geography
• Improved the user deposit/withdrawal/KYC related metrics thus improving the D7 and D30 retention by 20% and 15% respectively
• Conducted User and Market research to validate product market and validate the solutions and prototypes.
• Reduced the financial fraud in US geography by 45%
• Reduced the customer support tickets by 40% with the VOCs and micro-level feature enhancements
• Set up multiple data metric/alerting cadence to monitor product and operation metrics on a realtime/daily/weekly basis respectively
• Interviewed and setup the team of Product Managers and Operations Analyst to be able to broaden my product charter

Financial Control Center for Shopkeepers, Backed by Aavishkaar Capital

• Responsible for creation of Product Roadmap of all product lines along with the Founders and business SPOCs.
• Helping the business team create Business plans for different product launches across physical and digital distribution channels.
• Solutioned and developed the Insurance products from scratch across Line of Businesses across Android, iOS and web platforms.
• Working with 14 member Technology & Design single-handedly to develop Car, Bike, Health and Term Insurance Products.
• Lead the evaluation of Third-party products and services like CRM, Telephony solutions, Broker management software & others.
• Responsible for managing the design team of 2 members across all products in the organisation.
• Responsible for being the Voice of customer & custodian of Data across products like App's Home dashboard, Insurance, Khata etc.
• Managing and mentoring the product manager working along on the products like Khata, Current Account and Bill payments.
  
• Responsible for hiring Product managers and UX designers for Insurance products.

India's leading social E-commerce platform, Backed by Kalaari Capital & Unilever Ventures

• Product Owner of Logistics & Supply functions which includes responsibilities of App features & optimization of the metrics like Delivery time, RTO, Returns & Cost.
• Improved the Order Fulfilment module with tighter integrations to reduce the overall delivery time by 1.4 days by making our fulfilment process more efficient and reducing manual efforts by Operations team.
• Automated the Reverse Order flow from scratch including making Refunds Instant, reverse order closure in 2 lesser days.
• Solutioned the core Product Cataloging system to cater for the needs of Advanced filtering, Search & complete Localization amongst other needs.
  
• Designed & Solutioned multiple other microsystems like Coupon Creation Module, Access Management, Refer & Earn.
• Optimized the User Onboarding funnel & Order Checkout funnel to improve the conversation rate by 10% and 4.5% respectively.
• Worked on multiple Financial modules related to discounting, Payment Reconciliation & Remittance covering 5 different parties.
• Worked with Data Science team on the backend systems like RTO prediction, Shipping partner Recommendation, Search Engine optimization etc.
  
• Worked with Tech & Design team to ship numerous Consumer-facing & Merchant facing products, constantly exploiting my technical background.
  
• Responsible for the product roadmap for Logistics & Supply features and their prioritization across different functions.
  

InsurTech Aggregator platform. Backed by Accel, Transamerica, IFC amongst others

• Led Product & Technology team of App + Web-based platform CoverDrive, a marketplace for the modern-day Insurance Sellers.
• Solutioned multiple systems for Zero manual touch KYC & Onboarding, Calculation and Remittance of Agents' payouts etc.
• Managed a 14 member Tech team and was responsible for keeping up the team enthusiasm and motivation
• Created a state-of-the-art Payout Automation system in tandem with the Finance & Compliance team in the regulations bound Insurance Industry
• Liaised with multiple Insurance companies and other stakeholders to ensure that the market demands are met
• Laid down the path for a product-driven ecosystem with first of its kind product to make Insurance selling easier for layman
  

• Led various teams including Backend and Frontend developers & Testers who as a team executed multiple projects.
  
• Started & developed the B2B product to target Insurance Agents from scratch which catered upto 20k+ MAU during my tenure.
• Executed small and mid-sized projects on enhancements and optimization of the Car/Bike/Term Insurance product.
  
• Was responsible for website uptime & proper monitoring of servers etc.
  
• Was responsible for making sure of the reportee’s growth and also making sure if their career path is properly laid out.
  

• Developed Customer Relationship Management(CRM) Software in a team of four for the use of Sales Team who handles customers’ follow-ups with logic built-in.
• Designed the system to use the fundamentals of StateMachine, and track the complete User Journey.
• LMS handles all the needs of Marketing teams including piping of customers coming from different sources for better results
• Integrated with Telephony service solutions like Ameyo, to make sure of continuous monitoring of calls in the customer care setup
• Integrated with different Third-party tools for SMS and Email solutions and Drip communication etc