Gulshan Kapoor
SALES
Mumbai
Summary
Dynamic and results-driven Sales expereince for driving business growth by identifying and acquiring new customers, managing relationships with existing clients, and maximizing sales opportunities across various markets.
Sales Managerial Experience with analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Assistant Sales Manager
Fynd Technologies Pvt Ltd
09.2018 - 01.2025
- Handling PAN India Sales revenue generation.
- Worked on Uniket project into Inside Sales and Field Sales for Key account clients.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Generate Leads through cold calling,field sales and other marketing sources.
- Researched prospective clients to develop and execute cold call lists.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Planned and developed winning strategies to increase sales, expand territories
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Frequently visited customers to maintain positive and productive relationships.
- Consistently met and exceeded department targets.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
- Increased sales volume by prospecting for potential clients and entering new territories and market channels.
- Developed business plans to establish revenue and growth.
Customer Service Cum Sales Executive
Savex Technologies Pvt Limited
11.2017 - 09.2018
- Generated sales directly from B2B customer digitally and physically upselling services and products over calls .
- Handling key clients portfolio .
- Handling client overs calls/emails.
- Worked for Samsung & HP Department and ensure to generate sales
- Maintained customer accounts for their regular shipments and delivery status and handling customer escalations and feedbacks over the phone and email and ensure timely delivery and satisfaction.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Handled credit and debit card payment processing to complete purchasing experience.
- Maintained excellent relationship with the customer. Gone beyond from general frame work to support customer needs in exigency.
- Customer feedback meetings and define action items for implementation.
- Kept track of customer communications, details and follow-up requests on Salesforce CRM.
- Built relationships with customers to obtain an extensive understanding of their needs and find best selling methods.
- Researched target market, analysed data and gathered insight and increase sales.
Back Office Executive
Chandhok International Pvt Ltd
05.2015 - 09.2017
- Handling back office operations process emails, calls for orders and escalations.
Managed phone and email correspondence and handled
incoming and outgoing mail and faxes.
Checking personally with Dealers and Store
Owners for feedback and improvements in the process as well as agents.
Developing an operations team, building zeal for excellence,nurturing a learning culture and facilitating the team to deliver the best performance.
Worked on Emails and escalations over the customer and took feedback for the product deliveries over the phone and email.
Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
"Consultant"
Sutherland Global Services
02.2014 - 04.2015
- Working as Smart chat executive for AT&T process of USA.
- Working to build new relationships with new customers on live chat as well as on calls to upsell the products and services.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Handling the queries from Tier-2 department, and customers, about their Add-on channels and electricity bills.
- Always trying to find alternatives for Vendors so that company can get maximum benefits by way of competitive prices and timely delivery.
- Built Excel spreadsheets with formulas and pivot tables to collate and navigate large datasets.
Education
Bachelor of Commerce - Commerce
Pune University
Skills
Customer Relationship
Teamwork
Problem-solving
Interpersonal skills
Sales support
Sales strategy development
Team building and development
Action planning
Relationship building and management
Order management
Team management
Goals and performance
Operations
Lead development
Inside sales
Product knowledge
Negotiation
EXPERIENCE IN
- Lead Generation & Prospecting
- Sales Presentations & Negotiations.
- Relationship Management:
- Market Analysis
- Reporting & Forecasting:...
- Creativity and resourcefulness. ...
- Persuasion skills.
- Problem solving
- Communication
- Customer Sucess
Certification
Google Sheets
Additional Information
Name : Gulshan Kapoor
Gender : Male
Date of Birth : 6th December, 1991
Marital Status : Unmarried
Linkedin Profile
www.linkedin.com/in/gulshan-kapoor-661458298
Timeline
Assistant Sales Manager
Fynd Technologies Pvt Ltd
09.2018 - 01.2025
Customer Service Cum Sales Executive
Savex Technologies Pvt Limited
11.2017 - 09.2018
Back Office Executive
Chandhok International Pvt Ltd
05.2015 - 09.2017
"Consultant"
Sutherland Global Services
02.2014 - 04.2015
Bachelor of Commerce - Commerce
Pune University
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