Peoplesoft CRM
Gulshan Khan
CFA
Pune
Summary
Dedicated KPO/BPO professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Finance Advisor
Tech Mahindra Business Services
Pune
10.2020 - Current
- To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.
- Working with customers who may be facing financial difficulty.
- Making informed decisions based on the unique circumstances and information given.
- Providing suitable options for the customer according to their Current Financial situation and keeping in mind our companies motto should not be getting dragged down anywhere.
CSR
ITCube Solutions Pvt Ltd.
Pune
10.2018 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Commerce - Accounting And Finance
ISBM University
Chhattisgarh 06.2019 - Current
Higher Secondary Education - Science Education
Anglo Urdu Junior College, Azam Campus
Pune 06.2015 - 03.2017
SSC - Maharashtra Secondary Board
Dastur Hoshang Boys High School
Pune 06.2014 - 04.2015
Skills
Hands on MS Office and Computer Proficiency
Certified Digital Marketer
Customer experience enhancement
Communication and Interpersonal Skills
Software
Tallyman
Webex
Declaration
- I solemnly declare that the information shared in this resume is correct and truthful to the best of my knowledge.
Timeline
Customer Finance Advisor
Tech Mahindra Business Services
10.2020 - Current
Bachelor of Commerce - Accounting And Finance
ISBM University
06.2019 - Current
CSR
ITCube Solutions Pvt Ltd.
10.2018 - 08.2019
Higher Secondary Education - Science Education
Anglo Urdu Junior College, Azam Campus
06.2015 - 03.2017
SSC - Maharashtra Secondary Board
Dastur Hoshang Boys High School
06.2014 - 04.2015