Gulshan Kumar
Operations Manager
Faridabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Shift Operations Manager
Flipkart
Faridabad
09.2021 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Facility Manager
Indian Air Force
Chennai
04.2011 - 12.2019
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Operations Manager
Indian Air Force
Delhi
12.2004 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Employees management
- Logistics operations
- Administration facility management
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Bachelor’s of science - undefined
Workshop
training Institute
Maintained - undefined
Diploma - Electronics Engineering
Indian Air Force
Proficiency Certificate of 15 years of Experience in MissileFitter (Electronics) FOSTAC Certification - undefined
Workshop Training
Institute
S.B.S.E - undefined
of Nuclear biological and chemical warfare - undefined
Skills
Business planning
Facility management
Operations management
Team management
Supply chain management & Logistics
Advance Excel
Forecasting & Customer Escalation
Demand Planning & Inbound process
Inventory management
Employee scheduling
Schedule Management
Accomplishments
- Nuclear biological & chemical warfare
Certification
Fostac, [FSSAI] - [Feb 2022- Mar 2024]
Timeline
Nuclear biological & Chemical warfare , No Expiration
04-2023
Proficiency certificate ( Facility management), No Expiration
04-2023
Fostac, [FSSAI] - [Feb 2022- Mar 2024]
03-2022
Shift Operations Manager
Flipkart
09.2021 - Current
Facility Manager
Indian Air Force
04.2011 - 12.2019
Operations Manager
Indian Air Force
12.2004 - 12.2019
Bachelor’s of science - undefined
Workshop
training Institute
Maintained - undefined
Diploma - Electronics Engineering
Indian Air Force
Proficiency Certificate of 15 years of Experience in MissileFitter (Electronics) FOSTAC Certification - undefined
Workshop Training
Institute