Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Activities
Timeline
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Gulshan Kumar

Gulshan Kumar

South Delhi

Summary

Having a total experience of -9 to 10 Years In the Cluster Manager , Store Manager of Hospitality, Cloud Kitchen ,QSR, Retail & FMCG Sales Building and strategic planning and public relations including last few years of association with leader and pioneers of QSR and Cloud Kitchen in India

Overview

8
8
years of professional experience

Work History

Area Manager

AFV Hospitality PVT LTD
Delhi NCR
07.2023 - 04.2025
  • Handling 5 company stores with the help of 35 team members, a store manager, and a shift manager.
  • Handling NSO Department in Pan India Also Below Mention Brands (Pizza Flix, Roll Xpress, United Taste of Burger, Sandwich central, Subwich, GoldenWings, Italian Affairs, Rollistan, Momos Munch Shawarma Experience, Uncle Sam's Kitchen ...
  • Handling reports like sales reports, supplier sheets, vendors sheets, and staff salary sheets for our only company staff.
  • Opportunities and areas for improvement within the cluster operations.
  • Developed efficient operational processes to optimize resources and improve overall cluster performance.
  • Increased customer satisfaction by addressing client concerns promptly, and implementing appropriate solutions.
  • Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
  • Facility managers and staff performance through quarterly review assessments.
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Weekly Wise Ordering Manage in My Cluster.
  • Managing POS Software RISTA
  • Managing Staff Hiring for Shift Manager and Team Member in All Delhi NCR.
  • Audit Internal and External.

RESTAURANT GENERAL MANAGER

Pizza Hut
Vadodara
08.2022 - 07.2023
  • Manage and oversee the entire restaurant operation
  • Deliver superior guest services
  • Ensuring guest satisfaction
  • Plan and develop guest loyalty programs
  • Plan new and update existing menus
  • Plan and develop the overall restaurant marketing strategy
  • Participate at local food events
  • Respond efficiently to customer questions and complaints
  • Organize and supervise shifts
  • Manage and lead staff
  • Hire new employees
  • Training and evaluate staff performance
  • Estimate consumption, forecast requirements and maintain inventory
  • Manage restaurant supplies
  • Control costs and minimize waste
  • Nurture a positive working environment
  • Monitor operations and initiate corrective actions
  • Implement innovative strategies to improve productivity and sales
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Verified prepared food met standards for quality and quantity before serving to customers.

DARK KITCHEN MANAGER

OLA FOODS
Delhi NCR
08.2018 - 07.2022
  • Company Overview: OLA DASH
  • Responsible for hiring all kitchen staff & groceries Staff
  • Ola Dash Category -Home Care, Grain, Oils & Masala, instant food, Snacks & Beverages, Personal care, Fresh
  • Develop schedule for kitchen staff & groceries Staff to ensure coverage and maximize operational efficiencies
  • Coordinate with the Cluster Manager and the Tran Manager or the menu offerings
  • Place food and supply orders as necessary
  • Ensure the kitchen & groceries Store is cleaned and meets all regulations
  • Ensure the food is prepared to order and in a timely manner
  • Checked and tested foods to verify quality and temperature.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • OLA DASH

ASSISTANT STORE MANAGER

FOOD PANDA
Delhi NCR
08.2017 - 08.2018
  • Manage day-to-day operations of physical store location
  • Oversee and supervise Associate's and other store staff to ensure adherence to company policies
  • Assist with procurement of necessary items
  • Answer phone calls and respond to store-related emails and other communications
  • Ensure physical location is properly maintained, including hiring and managing custodial staff
  • Take ownership of store sales goals and provide expertise to help meet sales goals
  • Collaborate with management to create and implement sales projects
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

BHM - Bachelor Of Hotel Management

Rajiv Gandhi Institute Of Technology
Delhi
03.2021

12th -

National Institute Of Open School
Delhi
03.2018

10th -

DAV Senior Secondary School
Delhi
03.2016

Skills

  • Weekly Wise Ordering Management
  • Managing POS Software RISTA
  • Staff Hiring
  • Audit Internal and External
  • Large team Handling
  • Customer Handling
  • New Projects
  • Hiring
  • Time and Delivery Management
  • Guest service Management
  • Restaurant Management
  • Hygiene and Quality Standards
  • Corporate communications
  • Workforce planning

Languages

  • English, Upper intermediate (B2)
  • Hindi, Bilingual or Proficient (C2)
  • Bhojpuri, Bilingual or Proficient (C2)

Hobbies and Interests

  • South Movie
  • Latest Web series

Personal Information

  • Date of Birth: 07/18/98
  • Nationality: Indian
  • Marital Status: Married

Activities

  • Painting and singing
  • Running
  • Bike Riding

Timeline

Area Manager

AFV Hospitality PVT LTD
07.2023 - 04.2025

RESTAURANT GENERAL MANAGER

Pizza Hut
08.2022 - 07.2023

DARK KITCHEN MANAGER

OLA FOODS
08.2018 - 07.2022

ASSISTANT STORE MANAGER

FOOD PANDA
08.2017 - 08.2018

BHM - Bachelor Of Hotel Management

Rajiv Gandhi Institute Of Technology

12th -

National Institute Of Open School

10th -

DAV Senior Secondary School

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Gulshan Kumar