GULSHAN RAJPUT
NOIDA
Summary
Customer service representatives bring top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Senior Process Associate (One Call)
iEnergizer It Services Pvt. Ltd. Sector- 60, Noida
Noida
08.2024 - 04.2025
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Collaborated with health groups to plan or implement programs designed to improve theoverall health of communities.
- Worked with cross-functional teams to achieve goals.
Senior Customer Support Associate (Reef Parking)
WNS Global Services Pvt. Ltd.
Noida
12.2022 - 05.2024
- Led provided voice support for Reimagined Parking, handling complex customer queries and issues.
- Maintained a high level of customer satisfaction through diligent and attentive service.
- Utilized analytical problem-solving skills to address and resolve customer concerns effectively
- Kept digital logs updated with cars, locations, and special customer information.
- Handled account payments, collected cash, and processed credit card charges.
Customer Support Associate (Tata Play)
Cogent E-Services, C-121, C Block, Sector 63, Noida
Noida
10.2021 - 06.2022
- Enhanced customer experiences by providing tailored solutions and fostering customer loyalty.
- Contributed to customer satisfaction and retention by delivering personalized support.
- Developed and presented purchase offers to sellers for consideration.
Assistant Customer Care Executive
iEnergizer IT Services Pvt. Ltd.,A-37, A Block, Sector 60
Noida
04.2018 - 04.2019
- Provided exceptional customer service through effective communication and active listening techniques.
- Resolved customer issues promptly by employing analytical problem-solving methodologies.
- Conducted analysis of customer profiles to identify upselling opportunities for products and services.
Education
B.Com - Accounting
Maharaja Agrasen Himalayan Garhwal University
Pauri Garhwal District, Uttarakhand 24616906-2023
Skills
- Top-notch oral and written communication
- Active listening
- Analytical problem-solving skills
- Service-oriented behaviors
- Understanding customer desires
- Providing customized solutions
- Word 2010
- Excel 2010
Language
Hindi, English
Personal Information
- Father's Name: Mr. Rajpal Singh
- Date of Birth: 11/13/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I now declare that all the statements in this application are true, complete, and correct to the best of my knowledge.
Timeline
Senior Process Associate (One Call)
iEnergizer It Services Pvt. Ltd. Sector- 60, Noida
08.2024 - 04.2025
Senior Customer Support Associate (Reef Parking)
WNS Global Services Pvt. Ltd.
12.2022 - 05.2024
Customer Support Associate (Tata Play)
Cogent E-Services, C-121, C Block, Sector 63, Noida
10.2021 - 06.2022
Assistant Customer Care Executive
iEnergizer IT Services Pvt. Ltd.,A-37, A Block, Sector 60
04.2018 - 04.2019
B.Com - Accounting
Maharaja Agrasen Himalayan Garhwal University
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