Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Declaration
Timeline
Generic

GULSHAN KHAN

Manjari

Summary

Capable of functioning under pressure and adjusting to changing situations and obstacles in order to best improve the organization's brand.

Known for strong Analytical customer finance and ability to improve processes leading to increased efficiency. Demonstrated success in reconciling accounts and ensuring compliance with financial policies. Committed to maintaining confidentiality of financial data and contributing to team success through hard work and attention to detail.

Overview

2
2
years of professional experience

Work History

Associate - Customer Executive

EXL Services
Pune
08.2022 - 12.2024
  • Served as the primary point of contact for logging client issues and addressing technical problems. Handle client concerns, present acceptable solutions, and alternatives within a set time frame, and follow up to achieve the best outcome.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.
  • Helping customers to get proper resolution based on their query, so that further repeat contacts can be avoided.
  • Developed and implemented customer service policies and procedures.
  • Provided training to new customer service representatives.
  • Assisted customers with product selection, inquiries, and complaints.

Customer Service Analyst

ADP
Pune
12.2023 - 10.2024
  • Worked as a consultant for ADP from December 18, 2023, to June 19, 2024, under the Transcendence Human Resources contract.
  • Used my understanding of employee taxation, salary or wages, and benefits policies to analyze client taxes and calculations.
  • Helped clients balance their mortgage or loan payments and the garnishments, and offered them phone or email support to help them better understand the agency notices they received from the IRS and state authorities.
  • Resolved technical issues in a timely manner while processing payroll for clients and helping them manage their normal payrolls and off-cycle payrolls to ensure that employees get paid every pay period.
  • Verifying accuracy of employee data and preparing reports on payroll activities.
  • Attention to detail is necessary to ensure accurate processing of payroll, along with familiarity with payroll software and MS Office applications, such as Excel and Word.

Education

Bachelor of Commerce - Finance

ISBM University
Chhattisgarh
04-2022

Higher Secondary Certificate - Science

Anglo Urdu Junior College
Pune
02-2017

Seconday School Certificate -

Dastur Hoshang Boys, High School
Pune
03-2015

Skills

  • Hands-on experience with Microsoft Excel and Microsoft Word
  • Problem solving and decision making
  • Ability to assess risk, mathematical skills, interpersonal skills, and time management
  • Forecasting and market basket analysis (MBA)
  • Active listening, critical thinking skills, and patience

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2

Hobbies

  • Gym Enthusiast: Passionate about Health, fitness and diet.
  • Self help books, Spirituality and personal Finance.
  • Certified Digital Marketer.

Declaration

I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief.

Timeline

Customer Service Analyst

ADP
12.2023 - 10.2024

Associate - Customer Executive

EXL Services
08.2022 - 12.2024

Bachelor of Commerce - Finance

ISBM University

Higher Secondary Certificate - Science

Anglo Urdu Junior College

Seconday School Certificate -

Dastur Hoshang Boys, High School

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