Gulshan Singh
System Engineer
Kolkata
Summary
SAP BTP CPI, PI/PO Manager with overall 4+ years of experience with implementations and Support Projects.
As an Integration developer gained experience in designing and developing mapping like Message Mapping, UDFs.
Managed File Transfer (MFT), and SQL Developer. Proficient in SAP CPI and PI/PO 7.50, managing, monitoring, and optimizing interfaces, ensuring seamless communication and integration between systems. Extensive experience in monitoring and troubleshooting SAP CPI ,PI/PO systems, including resolving critical incidents (P1), performance issues, and adapter configurations (File, RFC, IDOC, HTTP, SOAP, REST, Mail). 24/7 Production support experience, managing high-availability environments and ensuring system reliability, including proactive health checks and incident management. Strong background in System Landscape Directory (SLD), Integration Repository, Integration Directory, and Runtime Workbench for effective system configuration, management, and troubleshooting. Incident management expertise with tools like ServiceNow, performing root cause analysis (RCA) and ensuring issue resolution within defined SLAs (P2, P3). Hands-on experience with File Transfer Management using MFT and managing data transfer operations between source and target systems. Skilled in configuring and maintaining SAP CPI and PI/PO adapters, including monitoring channels, error log analysis, and performance optimization through system health checks. Understanding of server maintenance activities, including server restarts, disk usage monitoring, log file purging, and cache management to maintain system health.
Overview
4
4
years of professional experience
2
2
Languages
Work History
System Engineer
Tata Consultancy Services (TCS)
Kolkata
03.2024 - Current
- Key Result Areas:
- Production Support and Maintenance
- Managing and supporting a 24/7 production environment, ensuring continuous availability across Production, Development, and UAT systems.
- Basic knowledge of API management, Groovy script
- Diagnosis and resolving application issues, including troubleshooting critical incidents (P1) within SLAs to ensure system stability.
- Good understanding of MEsh Event, Cloud connectors
- Middleware Management and Troubleshooting
- Monitoring SAP CPI integration components and managed high-priority issues related to connectivity, performance, and system errors.
- Integrated various business systems using different types of develop adapters like IDoc, FTP, SFTP, ODATA, Solace, SOAP, HTTPS, , Mail adapters
- Developing the custom, I-flow by using pallets like Content Modifier, Request Reply, Router, Send, Exception Sub Process..
- Moved the CPI object from development to production by using CTS transport and File Transports.
- Incident & Service Request Management
- Utilizing ServiceNow to manage and resolve incidents, requests, and change management tasks.
- Supporting the resolution of P2 and P3 incidents by performing root cause analysis (RCA), log analysis, and fixing order tracking issues.
- Providing 24/7 on-call support to ensure business continuity and minimize downtime.
- Expertise in monitoring and troubleshooting integrations, including message monitoring, component monitoring, performance optimization, and end-to-end error resolution, ensuring reliable operations.
- Extensively Involved in deploying certificates and Authentication in cloud platform integration.
- Performance Monitoring & Reporting
- Utilizing SAP's monitoring tools, including Message Monitoring, Component Monitoring, and Performance Monitoring to identify potential issues.
- Providing detailed reports on application health, issues encountered, and resolutions implemented to stakeholders.
- Interface Management
- Basic Knowledge on ALE configuration set up like RFC destination, PORT creation and Partner Profile
L1 Support Engineer
Techolution India
Hyderabad
08.2021 - 02.2024
- Key Result Areas:
- Production Support and Maintenance
- Managing and supporting a 24/7 production environment, ensuring continuous availability across Production, Development, and UAT systems.
- Conducting proactive health checks on SAP PI/PO systems, including monitoring CPU utilization, disk space, web services functionality, and console status.
- Diagnosis and resolving application issues, including troubleshooting critical incidents (P1) within SLAs to ensure system stability.
- Performing system maintenance activities such as server restarts, temporary file cleanup, cache management, and disk usage monitoring.
- Middleware Management and Troubleshooting
- Monitoring SAP PI/PO integration components and managed high-priority issues related to connectivity, performance, and system errors.
- Configuring and managing SAP PI/PO interfaces (I-Flow) and ensuring their smooth operation.
- Investigating and resolving issues with message delivery, data transfers, and adapter configurations, specifically File, RFC, IDOC, HTTP, SOAP, REST, and Mail adapters.
- Analyzing and resolving performance bottlenecks through heap and thread dumps.
- Incident & Service Request Management
- Utilizing ServiceNow to manage and resolve incidents, requests, and change management tasks.
- Supporting the resolution of P2 and P3 incidents by performing root cause analysis (RCA), log analysis, and fixing order tracking issues.
- Providing 24/7 on-call support to ensure business continuity and minimize downtime.
- System Configuration & Administration
- Configuring and managing technical systems and business systems in the System Landscape Directory.
- Actively participating in the configuration, monitoring, and management of SAP PI/PO communication channels and adapters.
- Managing SSL certificate renewals and ensuring secure communications within SAP PI/PO interfaces.
- Performing regular system checks and troubleshooting to maintain system health and ensure smooth operation.
- Performance Monitoring & Reporting
- Utilizing SAP's monitoring tools, including Message Monitoring, Component Monitoring, and Performance Monitoring to identify potential issues.
- Providing detailed reports on application health, issues encountered, and resolutions implemented to stakeholders.
- Interface Management
- Deploying, configuring, and optimizing SAP PI/PO interfaces for effective data exchange between internal and external systems.
- Ensuring smooth deployment and operation of SAP PI interfaces and performed necessary configurations for connectivity issues.
Education
B. Tech. - Computer Science & Engineering
Rajeev Gandhi Prodyogiki Vishwavidalaya
Bhopal01.2021
Skills
SAP BTP CPI ,SAP PI/PO 750
Web/App Servers: Informatica (ETL), MFT, OSS and MuleSoft
Databases: Oracle 10g, 11g
Operating Systems: Windows, UNIX
Ticketing Tools : Service Now
Other tools : WinSCP, Putty, Postman
undefinedAwards
Best Performance Award, Tata Consultancy Services (TCS)
CORE COMPETENCIES
- Application Monitoring & Support
- Troubleshooting & Error Resolution
- Application Health Monitoring
- System Landscape Directory (SLD)
- Performance Monitoring
- Interface Configuration (I-Flow)
- Incident & Ticketing Management
- Service Request Management
- SAP PI/PO Adapter Deployment
- Database Connectivity & Optimization
SOFT SKILLS
- Effective Communication
- Analytical Thinking
- Multitasking
- Time Management
PERSONAL DETAILS
- Date of Birth: 11th October 1997
- Languages Known: English, Hindi
- Address: Kolkata, West Bengal
Timeline
System Engineer
Tata Consultancy Services (TCS)
03.2024 - Current
L1 Support Engineer
Techolution India
08.2021 - 02.2024
B. Tech. - Computer Science & Engineering
Rajeev Gandhi Prodyogiki Vishwavidalaya
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Amol PhansekarAmol Phansekar
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD
Sathwik MedishettiSathwik Medishetti
Manual Tester /QA Automation Analyst at Tata Consultancy Services (TCS)Manual Tester /QA Automation Analyst at Tata Consultancy Services (TCS)
PARTHA SARATHI SARKARPARTHA SARATHI SARKAR
DevOps Module Lead at HappiestMinds TechnologiesDevOps Module Lead at HappiestMinds Technologies
Ankan BeraAnkan Bera
Application Architect at WiproApplication Architect at Wipro