Gulshan Kumar Vishwakarma
Support Engineer
Bengaluru
Summary
Highly motivated Support Engineer with extensive experience in troubleshooting and resolving technical issues. Recognized for excellent problem-solving skills and the ability to provide exceptional customer service. Seeking a challenging position where I can utilize my expertise to contribute to the success of the company.
Overview
3
3
years of professional experience
Work History
Support Engineer
SparkCognition
Bengaluru
04.2021 - Current
- Provided technical support and assistance for AI-based applications, including installation, configuration, troubleshooting, and issue resolution.
- Handle clients through series of actions, either via phone, email or chat, until they've solved technical issue.
- Created and maintain detailed documentation related to AI applications, including troubleshooting guides, FAQs, and best practices.
- Collaborated with user interface (UI) and user experience (UX) teams to improve user-friendliness and accessibility of AI applications.
- Provided idea about chatbots AI support systems to handle common queries and technical issues, reducing response times and workloads.
- Worked on multiple large-scale projects to support them for their issues, and tickets using Zoho Desk, Salesforce, Hubspot and JIRA.
- Collaborated with vendors to replacement components and resolve advanced problems.
- Collaborated with development team to implement customer-suggested features, increasing customer satisfaction and product functionality.
- Conducted regular training sessions for team members to improve overall support quality and efficiency.
Education
Bachelor's Degree B.Com
Mahatma Gandhi Kashi Vidyapeeth
Varanasi 04.2019 - 2021.03
12th : Science
East Central Railway Inter College
Mughalsarai 03.2015 - 2017.06
Skills
Network Troubleshooting
Technical Skills
Operating Systems: Windows, macOS, Linux
Software: Help Desk Ticketing Systems (e.g., JIRA, Salesforce, Hubspot).
Remote Desktop Tools (e.g., TeamViewer, Remote Desktop Connection, Anydesk)
Database: Basic SQL knowledge.
Accomplishments
- Received several employee of the month
- Completed Technical Support Fundamental course from Coursera (Google).
Timeline
Support Engineer
SparkCognition
04.2021 - Current
Bachelor's Degree B.Com
Mahatma Gandhi Kashi Vidyapeeth
04.2019 - 2021.03
12th : Science
East Central Railway Inter College
03.2015 - 2017.06
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